| Problem Document
|
Synopsis
|
Last Modified Date
|
| 2379900.1 |
SL500 - Tape Library Crashed, 3314, 3317, 3334 |
2018-03-30
|
| 2374302.1 |
IBM LTO - "5" on the Front Drive Panel and Shows Unknown in the System |
2018-03-19
|
| 2366123.1 |
SL500/IBM LTO - Tape Drive Degraded Operation |
2018-03-02
|
| 2349720.1 |
SL500 - After a Power Down and Restart Of The Library, the Modules and Drives are not Seen |
2018-02-01
|
| 2347530.1 |
SLConsole - Error Warn Info Logs Show Missing Information Between Logs Collected from Separate Times |
2018-02-13
|
| 2322165.1 |
SL500 - FETCH Request of Tape Failed. Robotic Arm Failure |
2017-11-02
|
| 2298450.1 |
SL500 - Library Is Faulty, From SL Console the Drives Are Not Visible |
2017-09-11
|
| 2276096.1 |
SL500 - FSCs 3313, 3322, 5014 |
2017-06-13
|
| 2273278.1 |
SL500 - Tape Library Robot Is No Longer Working, PUT Retries Occuring in Multiple Positions Throughout the library |
2018-03-01
|
| 2263416.1 |
LTO - Drive Not Coming Online, Current Health Status Sows as FATAL and via SLC Drive State Shows as Inoperative |
2017-05-08
|
| 2242195.1 |
SL500 - Not Able To See What Is In The CAP |
2018-04-10
|
| 2237556.1 |
SLConsole: "XML Transformation Failed" and "Read Event Log failed" Errors |
2017-08-16
|
| 2221414.1 |
SL500 - Is not initializing after check 3717 and 5037. |
2018-01-11
|
| 2206444.1 |
SL500 - 3312, FETCH Request From (LMRC) 0,3,1,8 Failed |
2018-03-01
|
| 2188380.1 |
SL500 - Incompatible Tapes Being Used with Tape Drives in the Library |
2017-06-13
|
| 2187741.1 |
SL500 - Robot Assembly Inoperative During Mount of Tape Cartridge |
2017-10-03
|
| 2185745.1 |
LTO - Backup Failing With Write Error on Drive and Frequently Asking for Cleaning |
2018-03-01
|
| 2182685.1 |
SL500 - Query Library Configuration Failed Error - Unsuccessful Attempt to Retrieve Physical Configuration From the System |
2018-05-17
|
| 2152273.1 |
SL500 - Robot Down - FSC 5066 |
2017-09-21
|
| 2148365.1 |
SL500 - Invalid Media Labels Found In Library Logs |
2017-06-13
|
| 2146742.1 |
SL500 - Not Initializing - Service Required: FSC 5051- Door Opened |
2017-08-16
|
| 2146235.1 |
IBM LTO5 - Amber LED Flashing With Letter A - Problem Excessive Mount of Cleaning Cartridges |
2017-09-05
|
| 2141180.1 |
SL500 - Robot Is Offline, Reach Errors, 5069 |
2017-08-23
|
| 2130522.1 |
SL500 - RACK PDU FRU Part Number |
2017-08-08
|
| 2123666.1 |
Manual ASR Creation From MDVOP/SDP2 |
2017-09-25
|
| 2115268.1 |
SL500 - All Drives Are Going Down in Networker. Getting Read I/O Errors on All Drives After Tapes are Being Mounted |
2017-06-14
|
| 2111660.1 |
Tape - CRC Applications Access. Authenticity Failure When Accessing |
2017-08-22
|
| 2103872.1 |
SL500 - slRobotFaultLED SNMP OID Returns Opposite Value |
2017-05-24
|
| 2095821.1 |
"SL500 - Tape Library Not Functioning, Will Not Initialize, Multiple Erroneous Door Opened Messages In Log |
2017-05-19
|
| 2081853.1 |
SL500 - Robot Inventory Fails With Error 228 |
2017-05-22
|
| 2078402.1 |
SL500/SL3000/SL8500 - SLConsole Reports "Log Snapshot is Not Available" |
2017-05-18
|
| 2067409.1 |
SL500 - MPU2 Has Built-in SFP Module but PUA2 Card Has No Built-in SFP Modules |
2017-08-07
|
| 2054209.1 |
Password/License keyswebapp: Firefox fails with Secure Connection failure |
2017-05-18
|
| 2046031.1 |
SL500 - Library Expansion Option Violation |
2017-05-24
|
| 2038295.1 |
SL500/SL3000/SL8500 - Drive Communication Time-out - Info message: Drive Tray Serial Number Needs to be Updated |
2018-04-10
|
| 2021183.1 |
SL500 - License File Lost, Error While Entering New One. Msg - "Failed to Install DEM to License File Certificate Errors" |
2017-08-09
|
| 2021039.1 |
Tape - Missing Parts During Installation |
2017-09-26
|
| 1969210.1 |
SL500 - HP LTO4 Drives Report Error From TSM, Drives Report I/O Error CC=305, rc=12 |
2017-05-22
|
| 1966827.1 |
SL500 - Unable to Delete Partitions via SLConsole |
2017-08-17
|
| 1963811.1 |
SL500 - Missing Cartridges in Cartridge Print Command |
2017-05-22
|
| 1942509.1 |
SL500 - Console Software V6.0 Not Showing Drive Reports |
2017-06-29
|
| 1937288.1 |
SL500 - Tape Library Goes to Inoperative State Due to Tape Drive Over-Ejecting tape (Fetch failed) |
2017-09-13
|
| 1923266.1 |
SL500 - Multiple Tape drives down in Netbackup |
2017-05-19
|
| 1922836.1 |
SL500 FC Autochanger and Tape Drives Not Present or Seen After FC HBA Replacement |
2018-03-07
|
| 1912055.1 |
SL500 - After Changing The Hostname For The Library The Details Are Not Captured In SNMP |
2017-09-06
|
| 1910853.1 |
SL500 - LCD Panel Not Working On Tape Library - Powered On But in Blank Status |
2017-09-25
|
| 1906142.1 |
SL500 - Unable To Withdraw Or Deposit Tapes Due To SCSI Error. |
2017-05-22
|
| 1680158.1 |
STA - /tmp not writable during install of STA 2.0 |
2017-10-16
|
| 1675432.1 |
SL500 - IPL Failure, No Bridging Capable Drive Was Found |
2017-05-19
|
| 1667769.1 |
SL500 - Service Robot LED Lit |
2018-05-17
|
| 1645982.1 |
SL500 - Convert Lport To Nport From Library End |
2017-06-13
|
| 1641955.1 |
SL500/LTO - Result Code 3318 LOAD DRIVE: (LMRC) x,x,x,x Request Failed |
2017-09-05
|
| 1637448.1 |
SL500 - ASC: 0x11 (Un-Recovered Read Error) |
2018-05-17
|
| 1636250.1 |
SL500/LTO - SCSI Warning - Mode Parameters Changed, Netbackup S/W Changed Tape Drive Status to Down |
2017-06-14
|
| 1628879.1 |
SL500 - Library Processes Not Running Correctly- Diagnostic Failure On Component 0X01, Tapes Not Loading Into Drives |
2017-08-23
|
| 1628222.1 |
SL500 - 3318 "Media Error" |
2017-09-25
|
| 1627568.1 |
SL500 - Robot Interlock Bent |
2017-09-21
|
| 1625449.1 |
HP LTO5 - Tape Drives Are Reporting CRC Errors During The Auxiliary Copy Run In CommV |
2017-08-08
|
| 1616522.1 |
SL500/LTO - LTO Cartridge Error - Incompatible Cartridge Type |
2017-09-20
|
| 1611971.1 |
SL500 - Error 3318, (request id = HOST/0x10257458) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,3,3,9 |
2017-09-22
|
| 1608584.1 |
SL500 - Library State 'DOOR OPEN' All The Time, Even Though the Library Door is Confirmed to be in Closed Position |
2017-09-22
|
| 1608078.1 |
SL500 - Library Is Not Being Recognized By The Backup Server |
2018-03-02
|
| 1607651.1 |
T10000 - Brand New T10KB Cleaning Carts Are Marked As Spent |
2017-10-03
|
| 1593225.1 |
SL500 - Failed Initialization During Hand Roll |
2017-05-18
|
| 1591369.1 |
SL500 - Tape Drive is Always Busy and the Backup Application Reports No Media in the Drive |
2017-05-22
|
| 1586665.1 |
SL500 - Audit Console Not Displaying Audit Report, Hung With Statement "Audit Will Be Performed in the Background" |
2017-09-26
|
| 1581274.1 |
SL500/SL3000/SL8500 - Activated Cartridges Not Becoming Active. Cartridges Showing Up as Orphaned on SLConsole of Library |
2017-05-23
|
| 1573997.1 |
SL500 - No Compatible Cleaning Cartridge Found For Drive |
2017-09-26
|
| 1569549.1 |
SL500 - Drive Unable to Mount a Tape - Error bptm (pid=7765) Error Requesting Media - No error/warn/info Logged in Library Event Logs |
2017-09-22
|
| 1568741.1 |
SL500 - Unable to Login With CLI Server, Exhausted SSH Sessions On SL500 Library |
2017-09-22
|
| 1560861.1 |
LTO - Port Speed Shows 3 Gbit for FC drives (SL500, HP LTO3-5 drives), Latest Firmware on Drives |
2017-05-22
|
| 1556824.1 |
SL500 - LOAD DRIVE: (LMRC) 0,1,1,9 with tape RZA098L3 request failed: |
2018-05-17
|
| 1555638.1 |
SL500 - Unable to Connect to SL Console From Local Area Network |
2017-05-18
|
| 1551084.1 |
Tape - Trying to Backup a T2000 Server to a Tape Drive Over a Network Using ufsdump |
2017-05-22
|
| 1549484.1 |
Tape - Issue With Library Connection via CLI Cable Directly to FSE Laptop |
2017-06-07
|
| 1545354.1 |
SL500 - Drive Targeting Errors - Drives "Inop" in SLConsole, Result Code 5501 |
2017-06-07
|
| 1543641.1 |
SL500 - Overlap Command Attempted SCSI Errors in Logs |
2017-05-22
|
| 1535681.1 |
SL8500/Sl3000/SL500 Actives Cells Grayed Out on SLConsole |
2017-09-22
|
| 1534394.1 |
SL500 : Put Failures, Empty Slot Seen When Slot is Occupied |
2017-10-02
|
| 1533757.1 |
SL500 - Belisarius Card on IBM LTO 4 and IBM LTO 5 Can Short Out Disabling Card |
2017-09-25
|
| 1517217.1 |
SL500 - Media Stuck in LTO Drives Due to PMR Being Set |
2017-05-19
|
| 1514868.1 |
SL500 - RC8003, RC8013, RC8023 at 3rd Module (DEM) |
2017-05-22
|
| 1514064.1 |
SL500/LTO - Result Code: 3313, 3318 Load Drive Failed |
2017-09-22
|
| 1504955.1 |
ACSLS - SL500 is not detected on the server |
2018-03-12
|
| 1495216.1 |
SL500 - Options to Control Slot Capacity Presented to Backup Host |
2017-09-27
|
| 1472966.1 |
SL500 - Incorrect Slot Count Presented to Backup Application |
2017-09-25
|
| 1472932.1 |
StorageTek FC Devices - How to Troubleshoot Fibre Channel Device Installation and Configuration Issues |
2017-09-26
|
| 1471581.1 |
SL500 - Legato Application Cell Confiuration Issue After Upgrading Library Firmware |
2017-05-22
|
| 1466154.1 |
SL500 - LCD TSOP (Touch Screen Operator Panel) Abnormal Display |
2017-09-25
|
| 1465263.1 |
SL500: Base Module Power Supply Intermittent Problems |
2017-09-25
|
| 1459762.1 |
SL500 - Base Module Cooling FAN Failures, Error 8011 |
2017-08-16
|
| 1452689.1 |
FC - Drives Connected to a FC HBA Can No Longer Be Seen on the Backup Application |
2017-10-30
|
| 1448983.1 |
SL500 - INIT Fails With Error "No Host Interfaces Exist" |
2017-09-25
|
| 1448956.1 |
SL500 - Robot INOP With Result Code 5631 |
2017-09-25
|
| 1437676.1 |
SL500 - Same WWN Number for Drives in Different SL 500 Libraries |
2017-09-25
|
| 1413683.1 |
SL500 - Drive Status Unknown in SL Console |
2017-05-19
|
| 1413487.1 |
SL500 : Operator Panel Not Working { LCD TSOP } |
2017-08-28
|
| 1413450.1 |
SL500 - CAP Not Opening |
2017-05-18
|
| 1378276.1 |
SL500/SL3000/SL8500 - Serial Number From the Hardware Activation File Didn't Match the Serial Number From the Library |
2017-05-03
|
| 1373028.1 |
SL500/SL24/SL48 - SAS ADI Bridge Issue in Solaris with NetBackup |
2017-05-23
|
| 1352613.1 |
SL500 - There is an HP Variant Drive in a Oracle / STK Tape Library, Result Code 6451 |
2017-08-08
|
| 1320623.1 |
Bridged Libraries - Netbackup SG Driver Fails to Attach to Media Changer When Solaris mpxio is Enabled |
2017-12-28
|
| 1268577.1 |
LTO - LTO Tape Drive IPL Issue With SL-Series Tape Library |
2017-05-18
|
| 1020981.1 |
Tape - CommVault Does Not See STK Libraries in Windows 2003 in the Device Manager When Attached to an Emulex 8gig HBA |
2017-05-22
|
| 1020246.1 |
SL500 - Robot Goes INOP with Result Code 5416 |
2017-09-25
|
| 1016849.1 |
SL500 - Redundant Power Supply Turned Off in DEM, Result Code 8003 |
2018-04-10
|
| 1016189.1 |
Oracle/STK Libraries - Not Able to Read Non-Supported Barcode/Volser Labels - Specifications on Supported Labels |
2018-05-24
|
| 1016168.1 |
SL500 - CAP Door Sticking and Hard to Open Latch |
2017-05-19
|
| 1016133.1 |
SL500 - RLM Card Not Working After Spare Replacement |
2017-09-25
|
| 1015775.1 |
SL500 - Door Open Button Fails to Operate After Park Command is Issued via CLI |
2017-05-22
|
| 1015720.1 |
SL8500/ SL500 - SL Console on Solaris Hangs With a Grey Block in the Display During Install |
2017-05-22
|
| 1002751.1 |
SL500 - Robot Fails to Initialize During Installation |
2017-09-26
|
