SL500/SL3000/SL8500 - SLConsole Reports "Log Snapshot is Not Available"

Asset ID:	1-72-2078402.1
Update Date:	2017-05-18
Keywords:

Solution Type Problem Resolution Sure

Solution 2078402.1 : SL500/SL3000/SL8500 - SLConsole Reports "Log Snapshot is Not Available"

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

On generating a Log Snapshot the following Error is displayed "log snapshot is not available"

Cause

Incorrect version of SLC installed on the system or on the Op Panel that is trying to collect the logs.

Solution

Update to the latest version of SLC.

Please see the following on where to obtain SLC from.

How to Download StorageTek Software (SLC, VOP, ACSLS) via Oracle Software Delivery Cloud (E-Delivery) (Doc ID 1321007.1)

The following firmware is required for SLC Version 6.51 to fix this log collection error.

SL500 Firmware Version 1463

SL3000 Firmware Version 4.31

SL8500 Firmware Version 8.40

References

<NOTE:1321007.1> - Tape - How to Download StorageTek Software (SLC, VOP, ACSLS) via Oracle Software Delivery Cloud (E-Delivery)

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