SL500 - Tape Library Robot Is No Longer Working, PUT Retries Occuring in Multiple Positions Throughout the library

Asset ID:	1-72-2273278.1
Update Date:	2018-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2273278.1 : SL500 - Tape Library Robot Is No Longer Working, PUT Retries Occuring in Multiple Positions Throughout the library

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
Type: SL500 RoHS Level: 0
Version: 1501 (7.22.00) Last Updated 2017-05-30 11:48:23

Symptoms

Put retries have occurred in multiple positions and/or modules throughout the library.

2017-05-25T16:00:15.107 warn 0.0.9.0.1 0000 "Performed put retry. Put retry total = 1. Address for this retry (LMRC) 0,1,1,9"
2017-05-25T16:00:21.340 warn 0.0.9.0.1 5011 "Director - putResponse() cmo_user_put: Retry Performed 5611; servo mech z event 5011 at 81266 tachs, 18809 mils" /usr/local/bin/Ifm
2017-05-25T16:10:08.622 warn 0.0.9.0.1 0000 "Performed put retry. Put retry total = 1. Address for this retry (LMRC) 0,1,1,9"
2017-05-25T16:10:14.369 warn 0.0.9.0.1 5011 "Director - putResponse() cmo_user_put: Retry Performed 5611; servo mech z event 5011 at 65406 tachs, 15138 mils" /usr/local/bin/Ifm
2017-05-26T13:49:24.901 warn 0.0.6.0.7 0000 "Performed put retry. Put retry total = 1. Address for this retry (LMRC) 0,1,7,6"
2017-05-26T13:49:29.690 warn 0.0.6.0.7 5069 "Director - putResponse() cmo_user_put: Retry Performed 5611; servo mech reach event 5069 at 1255 tachs, 1155 mils" /usr/local/bin/Ifm
2017-05-28T19:10:32.109 warn 0.0.9.0.2 0000 "Performed get retry. Get retry total = 1. Address for this retry (LMRC) 0,1,2,9"
2017-05-28T19:10:38.030 warn 0.0.9.0.2 5011 "Director - fetchResponse() cmo_user_fetch: Retry Performed 5610; servo mech z event 5011 at 72354 tachs, 16746 mils" /usr/local/bin/Ifm
2017-05-30T04:42:49.092 warn 0.0.9.0.2 0000 "Performed put retry. Put retry total = 1. Address for this retry (LMRC) 0,1,2,9"
2017-05-30T04:42:55.090 warn 0.0.9.0.2 5011 "Director - putResponse() cmo_user_put: Retry Performed 5611; servo mech z event 5011 at 37577 tachs, 8697 mils" /usr/local/bin/Ifm
2017-05-30T08:25:05.919 error 0.0.7.0.9 5011 "Director - fetchResponse() servo mech z event 5011 at 37800 tachs, 8749 mils" /usr/local/bin/Ifm
2017-05-30T08:25:06.028 error 0.0.0.0.0 3312 "(request id = HOST/0x1025da68) ***ERROR::IfmMove::doFetch(): WE ARE INOP"
2017-05-30T08:25:06.258 error 0.0.0.0.0 3312 "(request id = HOST/0x1025da68) IfmMove::commonMoveCommand(): FETCH request of tape YC5041L3 from (LMRC) 0,1,9,7 failed:"

Changes

Cause

Defective robotic module.

Solution

Replace the robot.

Created from <SR 3-15013361986>

Applies to:

Sun StorageTek SL500 Modular Library System
1-914CU

Attachments

This solution has no attachment