SL500 - 3312, FETCH Request From (LMRC) 0,3,1,8 Failed

Asset ID:	1-72-2206444.1
Update Date:	2018-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2206444.1 : SL500 - 3312, FETCH Request From (LMRC) 0,3,1,8 Failed

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
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Symptoms

SL500 is down, robot is offline.

Checked the logs and I found that the robot went down doing a fetch several times in CAP 0,3,1,8

Rebooted library twice and the library becomes ready but when trying to enter media through the CAP the library goes down.

3312 - (4X)
(request id = HOST/0x1025da68) IfmMove::commonMoveCommand(): FETCH request from (LMRC) 0,3,1,8 failed:

2016-11-18T16:37:25.302 error 0.0.8.0.1 5010 "Director - fetchResponse() servo mech reach event 5010 at 5354 tachs, 4928 mils" /usr/local/bin/Ifm
2016-11-18T16:37:25.386 error 0.0.0.0.0 3312 "(request id = HOST/0x1025da68) ***ERROR::IfmMove::doFetch(): WE ARE INOP"
2016-11-18T16:37:25.730 error 0.0.0.0.0 3312 "(request id = HOST/0x1025da68) IfmMove::commonMoveCommand(): FETCH request of tape Z02023L4 from (LMRC) 0,3,1,8 failed:"

Changes

Cause

CAP magazine damage.

Solution

Found module 3 CAP and media not positioned correctly. The FE corrected it manually and the library is running fine.

Created from <SR 3-13671053511>

Applies to:

Sun StorageTek SL500 Modular Library System
1-914CU

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