SL500 - HP LTO4 Drives Report Error From TSM, Drives Report I/O Error CC=305, rc=12

Asset ID:	1-72-1969210.1
Update Date:	2017-05-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1969210.1 : SL500 - HP LTO4 Drives Report Error From TSM, Drives Report I/O Error CC=305, rc=12

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
HP LTO4 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

SL500 HP LTO4 SCSI drives keeps dropping offline after varying online from TSM.

As seen from the library logs, both the drives are seen to be in OK empty status.

Device Id : 0,1,1,9
State
Status : ok
Drive State : Empty
Drive needs cleaning : False

Device Id : 0,1,2,9
State
Status : ok
Drive State : Empty
Drive needs cleaning : False
Device Drive Properties

No errors reported from the Library Logs.

Errors reported from TSM:

04-02-2015 10:44:57 ANR8302E I/O error on drive DRV01 (mt11.0.0.4) with volume
330758 (OP=READ, Error Number=1117, CC=305, rc = 12, <----------------
KEY=0B, ASC=48, ASCQ=00, SENSE=70.00.0B.00.00.00.00.10.0-
0.00.00.00.48.00.00.00.00.00.00.00.00.00.,
Description=Drive failure). Refer to Appendix C in the
'Messages' manual for recommended action. (SESSION:
16428, PROCESS: 1033)

05-02-2015 03:09:13 ANR8302E I/O error on drive DRV00 (mt10.0.0.4) with volume
330758 (OP=READ, Error Number=1117, CC=305, rc = 12, <----------------
KEY=0B, ASC=48, ASCQ=00, SENSE=70.00.0B.00.00.00.00.10.0-
0.00.00.00.48.00.00.00.00.00.00.00.00.00.,
Description=Drive failure).

Changes

None

Cause

From the TSM logs, It's seen that its the same volume 330758 that reported error on both the drives.

Solution

Removed the volume 330758 from the library, cleaned the drives with good cleaning cartridge and ran diagnostics.

References

<NOTE:1545354.1> - SL500 - Drive Targeting Errors - Drives "Inop" in SLConsole, Result Code 5501

Attachments

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