SL500/SL3000/SL8500 - Serial Number From the Hardware Activation File Didn't Match the Serial Number From the Library

Asset ID:	1-72-1378276.1
Update Date:	2017-05-03
Keywords:

Solution Type Problem Resolution Sure

Solution 1378276.1 : SL500/SL3000/SL8500 - Serial Number From the Hardware Activation File Didn't Match the Serial Number From the Library

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable and later
Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Serial number from the Hardware Activation file didn't match the serial number from the Library

Refer to attached file for actual error message.

Cause

The message is as a result of a downlevel version of SLC being used which is looking for a "SILKS" hardware activation key that is tied to the S/N of the library and because the E-delivery hardware activation keys are a generic file and are not tied to a specific S/N.

Solution

Use SL Console firmware 5.00 (SL3000 & SL8500) and SLC 4.75 (SL500) or higher to resolve this problem.
Library firmware should be:
- SL3000 at 3.00 or higher
- SL8500 at 7.01 or higher.
- SL500 at 14.09 or higher

Attachments

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