SL500 - After a Power Down and Restart Of The Library, the Modules and Drives are not Seen

Asset ID:	1-72-2349720.1
Update Date:	2018-02-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2349720.1 : SL500 - After a Power Down and Restart Of The Library, the Modules and Drives are not Seen

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

In this particular case, the SL500 library had issues initializing after a power down. The library was composed of a base and two expansion modules. During the initial audit after the reboot, the robot could not audit module 2 and it was reporting its cells as not installed:

66 Cells are Activated
188 Cells are not Activated
254 Cells Total are possible

The total number of cells should have been 422.

Total Cell Count: 422
Total CAP Cell Count: 45

Netbackup Inventory was no longer working. It said "Service Robot" and "Service Required" - Robot appeared to be stuck in the middle of the library.

Errors reported in logs:

2017-06-26T07:37:00.195, 0.0.0.0.0, 3202, ifm, , error, 0000, 0102, "InitAudit goInop():Audit failure, we are INOP"

0000 0000 "Track range: 15133, is short for CEM module, may cause problems."

Changes

Cause

The cause was found as the RLE card of the second module.

Solution

Replace RLE card.

SL500 - How to Remove and Replace RLE Card in Library (Doc ID 1571075.1)

References

<NOTE:2148365.1> - SL500 - Invalid Media Labels Found In Library Logs
<NOTE:1984053.1> - SL500 - L1 Media ID Cleaning Label Usage in SL500 Library

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