| Asset ID: |
1-72-1437676.1 |
| Update Date: | 2017-09-25 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1437676.1
:
SL500 - Same WWN Number for Drives in Different SL 500 Libraries
| Related Items |
- Sun StorageTek SL500 Modular Library System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL500 Library
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential information for Service Personnel
Created from <SR 3-5367044031>
Applies to:
Sun StorageTek SL500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.
Symptoms
Same WWN numbers are being assigned to the drives in different SL500 libraries for the same customer/client.
Changes
Possible
Replacement RLC/RLM card was not cleaned up correctly.
OR
Incorrect swapping of RLM/RLC by partner/FE
Cause
Possible
Replacement RLC/RLM card was not cleaned up correctly.
OR
Incorrect swapping of RLM/RLC by partner/FE
Solution
1. Gather the following logs from the CLI or SL console:
- frameinfo print
- version print
- license print
- lib getconfig
- libstate
- print log all
2. Power off the library using ON/OFF switch.
3. Remove the RLC, MPU2 cards, all the drives and power on the library, once it comes ready, wait for 5
minutes and shutdown the library.
4. Insert the RLC card then power on the library, after it is initialized wait for 5 minutes and the shutdown
the library.
5. Insert MPU2 card, power on the library, after it is initialized wait for 5 minutes and then gather the logs
(as listed in Step 1) and shutdown the library. (Name the folder/zip as 'After MPU2 installed' for easy
understanding)
6. Insert all the drives back then power on the library and let it initialize. Gather the 6 logs once again.
(Name the folder/zip as 'After Drives installed')
If the issue still persists:
Note the library configurations, such as IP address, default gateway, Licenses installed, library config etc and perform the followings,
7. Upgrade the library firmware to 1395 or higher.
8. Login to CLI as "oem" and run “revertToFactorySettings”.
Once completed reboot the library.
Check whether correct/new wwn are generated for MPU2 and Drives.
Capture logs as before & send confirm whether the WWNs are changed.
Reconfigure any settings that are needed after the reverting to factory default settings.
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