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Asset ID: 1-72-1963811.1
Update Date:2017-05-22
Keywords:

Solution Type  Problem Resolution Sure

Solution  1963811.1 :   SL500 - Missing Cartridges in Cartridge Print Command  


Related Items
  • Sun StorageTek SL500 Modular Library System
  •  
Related Categories
  • PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL500 Library
  •  




In this Document
Symptoms
Cause
Solution
References


Created from <SR 3-9789897891>

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

81 cartridges in SL500 library but cartridge print shows only 55 cartridges.

showing carts in DEM are all located in Column 2 and 3


Cause

FullBase and 2xThirdDEM (2/3 activated in DEM) are activated but not showing carts are located in not-activated column in DEM.

SERVICE>> activation print
Sequence   Feature Name Feature Value Assigned
-------- -------------- ------------- --------
  99001       Capacity   LimitedBase      Yes
  99002       Capacity      FullBase      Yes
  99003       Capacity      ThirdDEM      Yes
  99004       Capacity      ThirdDEM      Yes

Solution

Recommend to add additional Third DEM license followed by below procedure.

In order to use the E-Delivery Hardware Activation files the following Oracle StorageTek Library firmware must be installed and operational.

SL500  - 1409 or higher

Ensure that Oracle StorageTek Library Console (SLC) 4.75 or higher for SL500, or 5.00 or higher for SL3000/8500, is installed and operational on a Windows, Linux, or Solaris platform that has Ethernet access to the desired Oracle SLseries library. The SLC application software is available for download from
the E-Delivery web site:

 1) Access the E-Delivery web site at http://edelivery.oracle.com. (Oracle Software Delivery Cloud - Portal -)
 2) Ensure that the desired language is selected and then click "continue".
 3) Enter the information requested and then click "continue".
 4) Select the “Oracle StorageTek Products” from the Product Pack pull down.
 5) Select the “Generic Platform” from the Platform pull down, and then click “go”.
 6) From the "Results" list, select and save to a known location the desired SLC zip file.
: Oracle StorageTek SL500 Hardware Activation Files Media Pack for Generic Platform  Oracle StorageTek SL500 Hardware Activation File for One Third Slots in Drive Expansion Module (DEM)
 7) Unzip the zip file and install the SLC by executing the appropriate platforms install executable.
 
Unzip the purchased E-Delivery Hardware Activation zip file and place the ".img" (SL500) or ".jar"

Use the Oracle StorageTek Library Console (SLC)to install the ".img" or ".jar" activation file:

1) Start SLC and connect to the desired SL-series library by entering the requested information. Refer to the library product's Users Guide for details.
2) Once connected, go to the Tools > Hardware Activation > "Install Hardware Activation Keys" tab.
3) Select the desired ".img" or ".jar" Hardware Activation file that was previously unzipped and stored in a known location. Click "Open".
4) Verify that the "Hardware Activation File" value column contains the desired activation feature and if so, click "Install.". Repeat until all activation files are installed.
5) Once last activation file has been installed, a reboot is required to enable the new features.

References

<NOTE:1615436.1> - SL500 - Cartridge Capacity Calculations - LTO Only
<NOTE:1529358.1> - SL500 - LTO And Mixed Media Module / Cell Information
<NOTE:1299169.1> - SL500/SL3000/SL8500 - Oracle Software Delivery Cloud (E-Delivery) Hardware Activation Information

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