Manual ASR Creation From MDVOP/SDP2

Asset ID:	1-72-2123666.1
Update Date:	2017-09-25
Keywords:

Solution Type Problem Resolution Sure

Solution 2123666.1 : Manual ASR Creation From MDVOP/SDP2

Related Items


IBM LTO7 Tape Drive
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 Sun StorageTek SL8500 Modular Library System
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 HP LTO5 Tape Drive
 Sun StorageTek 9840 Tape Drive
 IBM LTO5 Tape Drive
 HP LTO4 Tape Drive
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Related Categories


PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: STK T-Series Drive

In this Document

Symptoms

Cause

Solution

Created from <SR 3-12411485986>

Applies to:

IBM LTO4 Tape Drive - Version All Versions and later
IBM LTO5 Tape Drive - Version All Versions and later
HP LTO4 Tape Drive - Version All Versions and later
IBM LTO6 Tape Drive - Version All Versions and later
IBM LTO7 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Manually opened SR's can come in under one of the following event codes:

DM.10000.9x - 9x40 drives
DM.10000.Tx - T10K drives
OM.10000.HL - HP LTO drives
OM.10000.IL - IBM LTO drives
LM.10000.S1 - SL150
LM.10000.S3 - SL3000
LM.10000.S5 - SL500
LM.10000.S8 - SL8500

You may see a message that looks like this in the problem description:

Hostname: not_applicable
Product Type: T10000D
Summary:Manual Case Creation.

Fault event description:The user has request a case to be created and logs sent in.
receiver_id: SDP2-2.3.1
siteID: xxxxxxxx.0
579000204371:DM.10000.Tx:Manual ASR Creation from MDVOP
************* ADDITIONAL INFORMATION *************

<customer comments here>
Message Payload Data:
SDP2

Cause

The customer has used SDP2 to manually open an SR.

Solution

The SR may or may not contain any further information or reason why the SR was opened. Many of these SRs are opened for the sole purpose of testing SDP2 connectivity.

1. If no logs came in with the SR, it will be automatically closed.

2. Automation will look for the word "test" in the additional information. If this is found then it is assumed to be a test ASR and it will be closed.

3. If log collection succeeds and the word "test" is not found in the SR Description then the SR will be handled normally, e.g. the log will be processed and appropriate action will be taken depending on what is found in the log.

4. Please review the information in the problem description under the heading of ADDITIONAL INFORMATION for specific assistance that the customer is requesting.

Attachments

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