SL500/LTO - LTO Cartridge Error - Incompatible Cartridge Type

Asset ID:	1-72-1616522.1
Update Date:	2017-09-20
Keywords:

Solution Type Problem Resolution Sure

Solution 1616522.1 : SL500/LTO - LTO Cartridge Error - Incompatible Cartridge Type

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

On : NA version, Root Cause Analysis

ACTUAL BEHAVIOR
---------------
Cartridge mount error. from PRINT LOG ALL can see error logs like below ...

2014-01-04T03:19:49.506,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00040L3 for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-04T17:16:42.589,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-04T17:32:39.760,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-04T17:37:54.618,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-05T00:16:48.797,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00042L3? for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T01:33:26.709,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00040L3 for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T12:27:56.639,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T12:33:37.458,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T12:38:14.348,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T13:08:04.489,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T21:12:38.689,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-13T16:49:09.608,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00042L3? for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-14T14:57:56.132,      0.0.0.0.0, 3200,              ifm,                 , error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00043L3? for drive: HpUltrium3, (LMRC) 0,1,2,9"

And, more detailed information ...

2014-01-587392, :43.126888, s:prepareForMove():Incompatible cartridge type: A00041L3$ for drivi-engine, Scs, (LMRC) 0,1,2,9
20DO-01-04T17:16:42.627196, ifm, IfmMove::releaseEndpoints()
2ne, ScsiValidT6:42.630352, ifm, IfmGetCellDbFromFile::createFile(): /usr/local/cellDb.txt was cscsi-engine,-01-04T17:16:42.643655, ifm, Media: Unknown label length: 9
201Scs1-04T17:16:42.644932, ifm, Media: Unknown label length: 9
2:43.144801, :16:42.647300, ifm, Media: Unknown label length: 9
27:16:43.1464816:42.648620, ifm, Media: Unknown label length: 9
201443.149916, sc42.650691, ifm, Media: Unknown label length: 9

CARTRIDGE PRINT can see problem cartridges have 9 cartridge label.

0, 1, 2, 7      READABLE      K00013L4 4c 4
0, 1, 3, 1      READABLE      JB0040L2 4c 2
0, 1, 3, 2      READABLE      A00041L3$ 33 $ <- here
0, 1, 3, 3      READABLE      A02924L3 4c 3
0, 1, 3, 4      READABLE      A02131L3 4c 3
0, 1, 3, 5      READABLE      A00043L3? 33 ? <- here
0, 1, 3, 6      READABLE      K00016L4 4c 4
0, 1, 5, 1      READABLE      K00017L4 4c 4
0, 1, 5, 2      READABLE      A00042L3? 33 ? <- here
0, 1, 5, 3      READABLE      A02926L3 4c 3
0, 1, 6, 6      READABLE      K00010L4 4c 4
0, 1, 6, 8      READABLE      JB0104L2 4c 2
0, 1, 7, 1      READABLE      A00040L3   33 <- here
0, 1, 7, 2      READABLE      A02921L3 4c 3
0, 1, 7, 6      READABLE      K00011L4 4c 4
0, 1, 7, 7      READABLE      A00044L3? 33 ? <- here

EXPECTED BEHAVIOR
-----------------------
Normal cartridge mounting, read and write.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Mount cartridge which has 9 characters barcode label.

BUSINESS IMPACT
-----------------------
Customer can not use wrong barcode cartridges.

Changes

Customer entered new cartridges to library.

Cause

Library can't mount the problem cartridges, because our library support 8 characters barcode label.

Barcode label decode

Solution

Customer needs to use a supported(8 characters) barcode label.

Oracle/STK Libraries - Not Able to Read Non-Supported Barcode/Voser Labels - Specifications on Supported Labels (Doc ID 1016189.1)

Attachments

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