| Asset ID: |
1-72-1514064.1 |
| Update Date: | 2017-09-22 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1514064.1
:
SL500/LTO - Result Code: 3313, 3318 Load Drive Failed
| Related Items |
- LTO Tape Drive
- Sun StorageTek SL500 Modular Library System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL500 Library
|
In this Document
Created from <SR 3-6573781851>
Applies to:
Sun StorageTek SL500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
LTO Tape Drive - Version Not Applicable and later
Information in this document applies to any platform.
Symptoms
Drive Load Failure. Result Code: 3313, 3318 etc
RC3313, RC3318
3313 - (4X)
(request id = HOST/0x10257458) IfmMove::commonMoveCommand(): PUT request from (LMRC) 0,4,12,3 to (LMRC) 0,5,1,9 failed:
(request id = HOST/0x10257458) IfmMove::doPut(): put to (LMRC) 0,5,1,9 failure, director op state = 0
SD1558L3 (x1)
(Errors Started - 2012-12-18 11:59:09 Errors Stopped - 2012-12-18 11:59:09)
3318 - (4X)
(request id = HOST/0x10257458) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,5,1,9 request failed:
(request id = UNKNOWN/0) IfmMove::unloadDrive(): (LMRC) 0,5,1,9, tape: SD1272L3 MEDIA ERROR
(request id = UNKNOWN/0) IfmMove::unloadDrive(): (LMRC) 0,5,1,9, tape: SD1301L3 MEDIA ERROR
SD1272L3 (x1) SD1301L3 (x1)
(Errors Started - 2012-12-17 15:57:04 Errors Stopped - 2012-12-18 12:49:48)
Changes
NA
Cause
Possible Drive Loading Mechanism failure.
Solution
Gather the Drive Details/Drive Summary to know the Drive status and Type.
How to Collect Statistical and Error Logs from HP LTO Tape Drive Using HP LTT [1185771.1]
BM LTO - How to Collect Statistical and Dump Logs From IBM LTO Drives Using ITDT (IBM Tape Diagnostics Tool):ATR:1016763.1:1 [ID 1016763.1]
Gather the Error Warn Info and check for the below logs according to the TimeStamp.
SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library (Doc ID 1307534.1)
Example:
3313 - (4X)
(request id = HOST/0x10257458) IfmMove::commonMoveCommand(): PUT request from (LMRC) 0,4,12,3 to (LMRC) 0,5,1,9 failed:
(request id = HOST/0x10257458) IfmMove::doPut(): put to (LMRC) 0,5,1,9 failure, director op state = 0
SD1558L3 (x1)
(Errors Started - 2012-12-18 11:59:09 Errors Stopped - 2012-12-18 11:59:09)
3318 - (4X)
(request id = HOST/0x10257458) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,5,1,9 request failed:
(request id = UNKNOWN/0) IfmMove::unloadDrive(): (LMRC) 0,5,1,9, tape: SD1272L3 MEDIA ERROR
(request id = UNKNOWN/0) IfmMove::unloadDrive(): (LMRC) 0,5,1,9, tape: SD1301L3 MEDIA ERROR
SD1272L3 (x1) SD1301L3 (x1)
(Errors Started - 2012-12-17 15:57:04 Errors Stopped - 2012-12-18 12:49:48)
This indicates that multiple tapes have failed to load in to the drive. Also the Source Slots are variable.
The possible cause is with the drive loading mechanism.
Inspect the tapes with reported errors.
Check if the drive loading mechanism is intact.
Try loading a known good and compatible tape in the drive.
If the load fails, replace the drive.
Example of Action Plan:
Drive: 15 ie: 0,5,1,9 is giving load errors on multiple tapes from various locations.
It appears that the drive loading mechanism may have failed.
Or there could be possible obstructions as the tape tries to load to the drive.
Check if there is any obstructions as the tape tries to move in the drive through Robot hand.
Check if the Drive Bezel is intact.
Load a couple of known good and inspected tapes in the drive and if they fail to load, please replace the drive.
If the drive bezel or any other component seems to be defective, please order the same through dispatch team.
In some cases, one may see tapes failing to load in multiple drives. In that case it may be a media problem.
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