IBM LTO - "5" on the Front Drive Panel and Shows Unknown in the System

Asset ID:	1-72-2374302.1
Update Date:	2018-03-19
Keywords:

Solution Type Problem Resolution Sure

Solution 2374302.1 : IBM LTO - "5" on the Front Drive Panel and Shows Unknown in the System

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
IBM LTO4 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Customer states that drive 2, has a #5 on the front panel and it shows unknown in the system.

No stuck and or mounted tape in the drive.

Time : 2018-03-13T16:41:50.095
Device Address : 0.0.0.0.0
User : unknown
Requester : default
Activity : 3008
Request Id : (null)
Level : error
Result Code : 0000
Text : , "IfmDriveReset::issueCommand(): Drive Init Response Bad Result Code = 6424 For Drive ID 2"

Time : 2018-03-14T14:39:25.130
Device Address : 0.0.0.0.0
User : unknown
Requester : default
Activity : 3008
Request Id : (null)
Level : error
Result Code : 0000
Text : , "IfmDriveReset::issueCommand(): Drive Init Response Bad Result Code = 6424 For Drive ID 2" <------------------------------------------6424 "The IBM LTO Drive reported DRIVE FAILURE."

Front drive panel states: 5 Tape drive problem. Tape drive determined that a hardware failure occurred.

Changes

Cause

Defective drive.

Solution

Replaced defective drive.

Attachments

This solution has no attachment