SL500 - Drive Unable to Mount a Tape - Error bptm (pid=7765) Error Requesting Media - No error/warn/info Logged in Library Event Logs

Asset ID:	1-72-1569549.1
Update Date:	2017-09-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1569549.1 : SL500 - Drive Unable to Mount a Tape - Error bptm (pid=7765) Error Requesting Media - No error/warn/info Logged in Library Event Logs

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

Drive unable to mount a tape.. However no error/warn/info logged in Library Event Logs.

Error bptm (pid=7765) error requesting media, TpErrno = Robot operation failed | Warning bptm (pid=7765) media id xxxxx load operation reported an error.

Example logs from NBU.

07/12/2013 00:00:00 - granted resource A13711
07/12/2013 00:00:00 - granted resource HP.ULTRIUM5-SCSI.000
07/12/2013 00:00:00 - granted resource backup-hcart3-robot-tld-3
07/12/2013 00:00:00 - estimated 16911475 kbytes needed
07/12/2013 00:00:00 - Info nbjm (pid=4296) started backup (backupid=cbs-cfab_1373562000) job for client cbs-cfab, policy CFAB_APPBIN_DAILY, schedule Incremental on storage unit backup-hcart3-robot-tld-3
07/12/2013 00:00:01 - started process bpbrm (pid=7735)
07/12/2013 00:00:02 - connecting
07/12/2013 00:00:03 - connected; connect time: 0:00:00
07/12/2013 00:00:04 - mounting A13711
07/12/2013 00:14:57 - Error bptm (pid=7765) error requesting media, TpErrno = Robot operation failed
07/12/2013 00:14:57 - Warning bptm (pid=7765) media id A13711 load operation reported an error
07/12/2013 00:14:57 - current media A13711 complete, requesting next media Any
07/12/2013 00:40:31 - Info bptm (pid=7765) Waiting for mount of media id A13711 (copy 1) on server backup.
07/12/2013 00:40:31 - granted resource A13711
07/12/2013 00:40:31 - granted resource HP.ULTRIUM5-SCSI.001
07/12/2013 00:40:31 - granted resource backup-hcart3-robot-tld-3
07/12/2013 00:40:31 - mounting A13711
07/12/2013 00:40:36 - Error bptm (pid=7765) error requesting media, TpErrno = Robot operation failed
07/12/2013 00:40:36 - Warning bptm (pid=7765) media id A13711 load operation reported an error
07/12/2013 00:40:36 - current media A13711 complete, requesting next media Any
07/12/2013 00:40:57 - Info bptm (pid=7765) EXITING with status 96 <----------
07/12/2013 00:40:57 - Info bpbkar (pid=25437) done. status: 96: unable to allocate new media for backup, storage unit has none available
07/12/2013 00:40:57 - end writing

Changes

No changes.

Cause

Media Retention period expired.

Solution

In Symantec NBU (NetBackup), there is an option to set media retention period which got expired, so the application lost the information about the tape and failed to load that tape in the drive.

Have the customer try loading another tape using SL console to isolate the hardware. Then replace the tape in question or try a different tape through NBU.

Attachments

This solution has no attachment