Asset ID:	1-72-1413683.1
Update Date:	2017-05-19
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1413683.1 :   SL500 - Drive Status Unknown in SL Console  

In this Document

Symptoms

Cause

Solution

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Created from <SR 3-5195411573>

Applies to:

Sun StorageTek SL500 Modular Library System
Information in this document applies to any platform.

Symptoms

SLC shows Drive Status Unknown.

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Device Id : 0,1,1,9
Status : unknown
Drive State : Inop
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Drive Reboot brings the drive online but it goes to unknown state later again.

Drive & RLD were replaced but with same result.

Cause

Suspected Drive Power / TTI cable fault.

Solution

Event Logs show below drive event repeating.
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2012-01-17T09:04:02.551, 0.0.0.0.0, unknown, default, 0000, (null), info, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is not operational"
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FE  should inspect all Drive Tray components especially the TTI & PWR cable to the drive.

In this case the cable replacement fixed the issue.

CBL ASSY,PWR/TTI

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