STA - /tmp not writable during install of STA 2.0

Asset ID:	1-72-1680158.1
Update Date:	2017-10-16
Keywords:

Solution Type Problem Resolution Sure

Solution 1680158.1 : STA - /tmp not writable during install of STA 2.0

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
StorageTek Tape Analytics - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Installer is failing as follows:

/tmp is not writeable

but the permissions on /tmp are rwx for everyone, so my guess would probably be that the temporary user wasn’t created..

# ls -ald /tmp/
drwxrwxrwt 11 root root 4096 May 16 15:14 /tmp/

Cause

autofs was enabled, preventing the proper creation of the statestuser

# grep auto_home messages
Jun 2 10:20:20 xxxx auto_home: auto_home cannot find user statestuser
Jun 2 10:28:07 xxxx auto_home: auto_home cannot find user install
Jun 2 10:32:20 xxxx auto_home: auto_home cannot find user statestuser
Jun 2 10:36:46 xxxx auto_home: auto_home cannot find user testuser
Jun 2 10:49:06 xxxx auto_home: auto_home cannot find user statestuser
Jun 2 10:57:42 xxxx auto_home: auto_home cannot find user install

Solution

a) disable autofs

# service autofs stop

b) remove the alternate naming services in /etc/nsswitch.conf

passwd: files vas4
shadow: files
group: files vas4

=> vas4 needs to removed from the /etc/nsswitch.conf

c) create an install user / group

# groupadd install
# useradd -g install install

After making these modifications temporarily, the installation went fine.

References

<NOTE:1672305.1> - STA - Install Fails With "MySQL Configuration Failed"

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