Troubleshooting PCIEX-8000-8R on SPARC T5-2 reported against /SYS/MB

Asset ID:	1-75-2317723.1
Update Date:	2017-10-25
Keywords:

Solution Type Troubleshooting Sure

Solution 2317723.1 : Troubleshooting PCIEX-8000-8R on SPARC T5-2 reported against /SYS/MB

Applies to:

SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
SPARC

Purpose

This document helps you to interpret and take action on PCIEX-8000-8R error that affects /SYS/MB on T5-2 SPARC servers.

Troubleshooting Steps

Symptoms

PCIEX-8000-8R reported against /SYS/MB

#fmadm faulty
--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Jul 29 01:09:10 d4febe86-cb00-e2ce-e995-8e036252a5b9 PCIEX-8000-8R Major
Diag Engine : eft / 1.16
System
Manufacturer : Oracle-Corporation
Name : SPARC-T5-2
----------------------------------------
Suspect 1 of 1 :
Fault class : fault.io.pciex.device-invreq
Certainty : 100%
Affects : dev:////pci@300/pci@1/pci@0/pci@2/scsi@0
Status : faulted but still in service
FRU
Location : "/SYS/MB"
Manufacturer : unknown
Name : unknown
Status : faulty

Troubleshooting Steps

1. Please check for the affected path.

In the above example, the path is /pci@300/pci@1/pci@0/pci@2/scsi@0

Please check the document 1005907.1 SPARC Platforms: Matrix of Recognized Device Paths to identify the affected path.

Internal HDDs
/pci@300/pci@1/pci@0/pci@2/scsi@0/iport@[1-4]/disk@[0-3] (Controller 0; LSI SAS2308 #1)

2. If the path is displaying an internal disk, please proceed with the troubleshooting steps detailed in the document 1010946.1 General Guidance for Diagnosis (Disk Failures/Errors) and Replacing Internal Server Disks and JBOD Disks within Solaris

3. Please check the output of the command fmdump -eVu <UUID> to confirm the underlying events that triggered the fault

4. Please ensure your server has the system firmware version 9.4.2.c or the latest version.

5. Please clear the FMA fault from Solaris or from the service processor (ILOM prompt).

Commands To Clear FMA faults on the T5-x, T7-x, S7-x Servers (Doc ID 2216293.1)

-> start /SP/faultmgmt/shell
Are you sure you want to start /SP/faultmgmt/shell (y/n)? y
faultmgmtsp> fmadm faulty
faultmgmtsp> fmadm repair (the UUID shown from the fmadm faulty output)
faultmgmtsp> exit

6. If the PCIEX-8000-8R error is still reported after taking the above steps, please collect an Explorer and ILOM snapshot and contact Oracle support

References

<NOTE:1005907.1> - SPARC Platforms: Matrix of Recognized Device Paths
<NOTE:2096768.1> - SRDC - SPARC Systems: Simple Instructions to Collect an Explorer
<NOTE:2077387.1> - SRDC - SPARC T3-x, T4-x, T5-x, T7-x, S7-x servers: Simple instructions to collect ILOM snapshot
<NOTE:2216293.1> - Commands To Clear FMA faults on the T5-x, T7-x, S7-x Servers
<NOTE:1010946.1> - General Guidance for Diagnosis (Disk Failures/Errors) and Replacing Internal Server Disks and JBOD Disks within Solaris

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