Clearing Import Initialization Alarm

Asset ID:	1-75-2221297.1
Update Date:	2017-01-09
Keywords:

Solution Type Troubleshooting Sure

Solution 2221297.1 : Clearing Import Initialization Alarm

Applies to:

Oracle Communications User Data Repository - Version UDR 10.0 to UDR 12.1 [Release UDR 10.0 to UDR 12.0]
Tekelec

Purpose

This document will help the OCUDR user to take corrective action for clearing the "31214:Scheduled Process Fault" and "13052 Import Initialization Failed" alarm from the system

Troubleshooting Steps

Which Alarm and Severity?

If MAJOR alarm with Event ID 13052 :Import Initialization Failed and MINOR Alarm with Event ID 22041 : Scheduled Process Fault appears together in OCUDR alarm window following steps can be taken for clearing them.

Alarm Clearing Steps :-

ASSUMPTION:IMPORT Server is already Configured under Provisioning Options [UDR -> Configuration -> Provisioning Options]

1. Login to Active NO VIP GUI

2. Navigate to Main Menu: UDR -> Configuration -> Provisioning Options

3. Under Remote Host IP Address ,Press SSH Key Exchange Button and Enter the Login Credentials

4. Press Apply at the bottom of the page

5. Wait for 5 minutes and both the alarms will be cleared from Active Alarm window

What is the possible Cause of these Alarms?

1) For releases UDR 12.1 and below, the implementation is SSH key exchange has to be done with each ACTIVE NO, so in case of inter or intra Site Switch over ACTIVE NO changes and re-exchange of SSH key is required which trigger these alarms.

For release UDR 12.2 and above, the implementation has changed and key Exchange is not required with each ACTIVE NO server after switch over.

2) If Import server IP address is changed then also SSH key exchange is desired with the new IP address.

What to Do if Alarm Do not Get Clear Even After Following the Alarm Clearing Steps?

1. Login to Active NO VIP From Command Line

2. View trace log from tt provimport and Contact Oracle Support with Save Plat Logs

[root@OCUDR-NO-A]# tt provimport > trace.txt

Save Plat Logs Collection

General Data Collection for Oracle Communications User Data Repository (OCUDR) issues -Doc ID 2073649.1

Additional References

For more information, reference the UDR Document by selecting the appropriate release at the Oracle Help Center, Communications Industry, and then select User Data Repository.

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