Oracle Communications Performance Intelligence Center (PIC) Software
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec PIC
 

In this Document

Purpose

Troubleshooting Steps

OperateMonitor session content

Analyze figures

OperateMonitor

Capacity Management

Analyze logs

References

Created from <SR 3-10844556081>

Applies to:

Purpose

This document describe how to troubleshoot static enrichment issues.

Troubleshooting Steps

First step of troubleshooting consists of analyzing OperateMonitor session (for example, ixp0001OperateMonitor). To find data more easily, it is possible to filter on Data Flow Processing (DFP) or Configuration (enrichment file name).

If Configuration name cannot be found on OperateMonitor session, Operate DFP did not load it properly. Check process log while applying the file to find possible cause.

OperateMonitor session content

Following fields are important to follow to troubleshoot enrichment issues:

• Count of xDR received: OprReceivedXDR
• Count of xDR passing the corner filter: OprFilteredXDR
• Count of xDR getting at least one field enriched: OprEnrichedXDR

Analyze figures

OperateMonitor

1. If OprEnrichedXDR is different from 0, it means Operate DFP is enriching xDR. This figure can be compared to OprReceivedXDR value to know proportion of enriched xDR.
2. If OprEnrichedXDR is equal to 0, it means no xDR are getting enriched:
   • If OprFilteredXDR is equal to 0 and OprReceivedXDR is different from 0:
     No xDR are matching the filter of enrichment file. Filters must be compared against xDR fields in ProTrace.
   • If OprFilteredXDR is equal to 0 and OprReceivedXDR is equal to 0:
     No xDR are received by the Operate DFP. On same Operate DFP, check if any of the KPI or enrichment file is receiving xDR(OprReceivedXDR>0). If not, source of xDR must be check (Build or Operate DFP).

Capacity Management

Alternatively, Capacity Management can be used. It was introduced in PIC 10.1 (see references section for more information).

Following filters can be used to find counters:

• "Count of xDR received" is in Items column with filter:
  • Direction = Incoming
  • CollectionPoint = ENRICH
  • DataFlow = dfpname_enrichmentname
    example: map_operate_$1_OPC
• "Count of xDR NOT passing the corner filter" is in Rejected column with same filter as "Count of xDR received":
• "Count of xDR getting at least one field enriched" is in Items column with filter:
  • Direction = Outgoing
  • CollectionPoint = ENRICH
  • DataFlow = dfpname_enrichmentname

Analyze logs

1. Check IxpOperate process logs while enrichment is enabled or during process startup sequence
2. Ensure format and size of output fields can store enrichment output

More information on file format can be found in <Document 2128647.1>.

References

This solution has no attachment