Exalogic Elastic Cloud X3-2 Eighth Rack
 
Exalogic Elastic Cloud X4-2 Half Rack
 
Exalogic Elastic Cloud X4-2 Full Rack
 
Exadata X4-2 Hardware
 
Oracle Exalogic Elastic Cloud X2-2 Qtr Rack
 
Exadata X4-2 Half Rack
 
Exalogic Elastic Cloud X3-2 Full Rack
 
Exalogic Elastic Cloud X4-2 Eighth Rack
 
Oracle Exalogic Elastic Cloud X2-2 Half Rack
 
Oracle Exalogic Elastic Cloud X2-2 Hardware
 
Exalogic Elastic Cloud X4-2 Quarter Rack
 
Exalogic Elastic Cloud X3-2 Quarter Rack
 
Oracle Exalogic Elastic Cloud X2-2 Full Rack
 
Exadata X3-2 Hardware
 
Oracle Exalogic Elastic Cloud X2-2 One-Eighth Rack
 
Exalogic Elastic Cloud X3-2 Hardware
 

PLA-Support>Sun Systems>x86>Engineered Systems HW>SN-x64: EXALOGIC
 
Tools>Type>Data Collector
 

In this Document

Purpose

Troubleshooting Steps

--- Software Requirements/Prerequisites ---

--- Important Note ---

--- Configuring the Script ---

--- Running the Script ---

--- Other Exalogic Data gathering Tools ---

--- 7320/ZS3 Diagnostic Information ---

--- IB Switch Diagnostic Information ---

References

Applies to:

Purpose

This document provides the set of commands required to collect Hardware diagnostic information for Exalogic Compute Servers.

Troubleshooting Steps

--- Software Requirements/Prerequisites ---

The script needs to be executed as root on the Exalogic Compute server that has a problem.

The script collects diagnostic information.

The script produces a bz2.zip file which will include the following information :

- megacli information for disks/controller
- messages/dmesg file
- IB information

There are three scripts available, one for the Physical install (Linux) , one for the Virtual install (OVS) , one for Solaris

 Scripts Available:

Physical (Linux)  exalogic_sundiag.sh

Virtual (OVS) exalogic_sundiag-ovs.sh

Physical (Solaris) exalogic_sundiag_sol.sh

--- Important Note ---

exalogic_sundiag.sh (OEL) , exalogic_sundiag_ovs.sh (OVS) and exalogic_sundiag_sol,sh are NOT included
in the Exalogic base images. These scripts are not mean't for the 7320/ZS3-ES or Switches.

Please see the links at the end of this document for help for collecting Diagnostic information on those rack items.

--- Configuring the Script ---

Download the appropiate Exalogic Diagnostic collection script for your operating system.

Please download the script from the link abover or have your support representative upload the script to the your Service Request for download.

Copy the script to the /opt/exalogic.tools/tools directory of the compute node which has the issue.

Once the script is there, change the permissions of the script so it is executable.

# chmod 755 <script name>.sh

--- Running the Script ---

 # /opt/exalogic.tools/tools/<script name>.sh

Execution will create a date stamped tar.bz2 file in /tmp/exalogic_sundiag_<time stamp>.tar.bz2

Upload this file to the Service Request.

--- Other Exalogic Data gathering Tools ---

For cell nodes:.

Review these documents :

How to run an ILOM Snapshot on a Sun/Oracle X86 System (Doc ID 1448069.1)  (Cell/Storage Head)

Exachk Health-Check Tool for Exalogic (Doc ID 1449226.1)

--- 7320/ZS3 Diagnostic Information ---

How to collect a support bundle (Doc ID 1019887.1)

--- IB Switch Diagnostic Information ---

Gathering Troubleshooting Information for the Infiniband Network in Engineered Systems (Doc ID 1538237.1)

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