Asset ID:	1-75-1676553.1
Update Date:	2018-02-07
Keywords:

Solution Type Troubleshooting Sure

Solution 1676553.1 : Data Collection Guide – E5-MS issues

Applies to:

Oracle Communications EAGLE (Hardware)
Oracle Communications EAGLE (Software)
Tekelec

Purpose

This Document is intended to facilitate Troubleshooting for Oracle E5-MS issues.

Troubleshooting Steps

Oracle Communications. E5-MS

Upload Files / Attachments

Please obtain and upload the following data:

Collect /usr/TKLC/plat/sbin/savelogs_plat via command line (eg. PuTTY)

/tmp/savelogs_plat.e5ms-{number}.bz2

Collect and upload the following from command line (PuTTY):

# ifconfig –a

# uname –a

# df –h

Additional Information

1. The questions below assume the following:

a. The customer has identified the Software Release of the system or sub components.

b. The customer knows the system serial number.

c. The customer should identify if the system requiring support is production, non-production (lab), or requires implementation support (expansion or new install).

d. The customer has identified all primary contact data for this SR.

e. Some data collection requires ROOT level passwords to execute data collection via command line (PuTTY).

2. Please indicate how the issue is affecting your business.

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Please confirm the impact this has on your business or environment.
Please confirm if this is a Production, Non-Production (LAB), or requires implementation support (expansion, migration or new install)
Please confirm how this issue affects any current projects or timescales.

3. Please provide details on how this issue was brought to your attention; supporting data (alarms, events, measurements, errors) and screen shots with information

you feel are relevant to this issue should also be uploaded.

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Provide information on any recent task you were executing prior to the event.
For alarm issues, obtain and upload un-filtered alarms 10 minutes before and after the event.
For measurement issues, obtain and upload measurement report.
Attach any screen shots from the GUI or command line windows relevant to this SR.
For issue that result from procedures, identify the procedure, steps executed, and the unexpected outcome. Obtain and upload a copy of the procedure.

4. Please indicate which application module is affected and confirm the software version.

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Specify the application module (E5-MS Client,CMI,Eagle Discovery,Fault Management,LUI,Measurement Module,NBI,Reporting Studio) that requires support.
Provide software version from GUI or command line.

# rpm -qi E5-MS

# rpm -qi TKLCplat

5. Please provide the additional information specific to the problem you are experiencing.

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Provide clear and concise description of the error. Specify the error with timestamps, unexpected result related to the SR.
Obtain and upload additional captures/logs you feel are relevant to this issue.

6. If you suspect your issue to be of a physical nature, please identify the suspect item from the listing and upload appropriate data.

Server (E5-APP-B, others)
Switch

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Obtain the Part number and Serial number.
Obtain and upload the following from command line (PuTTY):
- “uptime” of servers

Attachments

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