Solution Type Troubleshooting Sure

Solution 1676452.1 : Data Collection Guide – ECAP OpenSystems issues

Applies to:

Oracle Communications EAGLE (Hardware)
Oracle Communications EAGLE (Software)
Tekelec

Purpose

This Document is intended to facilitate Troubleshooting for Oracle ECAP OpenSystems issues.

Please obtain and upload the following log files:

Logfile created during the execution of below mentioned commands.(Mandatory)
Please upload any other relevant screenshots that you feel would help with the troubleshooting of this issue.

Additional Information

1. Please indicate how the issue is affecting your business.

Is this issue for a Production or Lab system?
What impact is this issue currently having on system functionality? What exactly is not working properly?
For Release: 41.1: at location: “/usr/TKLC/ecap/meas_files/pending_ftp/” CDR files are generating or not.
What is the status of link established between Eagle and ECAP server? Is it down or up?

2. Answer all of the following questions:

What are the IP addresses of ECAP server having problem?
Was there any maintenance or any activities being executed before this issue was discovered? If so, please provide complete details.
Do you have any thoughts or ideas of what has caused or contributed to this issue?

Please collect the following commands from ECAP and Eagle command line.

These are mandatory requirement.

getPlatRev

cat /var/TKLC/hardware/hw_id

uptime

date

ntpq -p

syscheck

syscheck -v

ps -eaf

FROM Eagle:

rtrv-ip-node:ipappl=stplan

rtrv-dlk

rept-stat-dlk:loc=XXXX (execute this command based on the output of above command)

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