Solution Type Troubleshooting Sure

Solution 1675216.1 : Data Collection Guide – EPAP OpenSystems issues

Applies to:

Oracle Communications EAGLE (Hardware)
Oracle Communications EAGLE (Software)
Information in this document applies to any platform.

Purpose

This Document is intended to facilitate Troubleshooting for Oracle EPAP OpenSystems issues.

Please obtain and upload the following log files:

Logfile created during the execution of above commands.(Mandatory)
Login to EPAP GUI and provide the screenshots of the Banner information.
Login to the EPAP GUI and provide a screenshot of the View RTDB Status
Please upload any other relevant screenshots that you feel would help with the troubleshooting of this issue.
From command line or GUI, execute savelogs commnd. The results will be saved in a file located in directory: /var/TKLC/epap/free
From command line, run savelogs_plat command as follows:The results will be saved in a file located in directory: /tmp

Additional Information

1. Please indicate how the issue is affecting your business.

Is this issue for a Production or Lab system?
What impact is this issue currently having on system functionality? What exactly is not working properly?
Provisioning Sites: Are EPAP PDB databases receiving and processing database updates and are database levels in sync?
Provisioning and Non-Provisioning Sites: are all RTDB databases receiving updates and are database levels in sync?
All EPAP Sites: are PDB and RTDB databases showing Coherent status?
Eagle STPs: Are Eagle DSM’s receiving database updates and are all databases Coherent and in sync?

2. Answer all of the following questions:

What are the IP addresses of EPAP-A and EPAP-B, of the affected site(s)?
Does the EPAP GUI show any banner alarms? If so, provide the details here.
Was there any maintenance or any activities being executed before this issue was discovered? If so, please provide complete details.
Do you have any thoughts or ideas of what has caused or contributed to this issue?

3. Please collect the following commands from EPAP command line, for both EPAP-A and EPAP-B servers.

These are mandatory requirement

FROM Eagle:

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