Solution Type Troubleshooting Sure

Solution 1675208.1 : Data Collection Guide – LSMS OpenSystems issues

Applies to:

Oracle Communications EAGLE (Software)
Oracle Communications EAGLE (Hardware)
Tekelec

Purpose

This Document is intended to facilitate Troubleshooting for Oracle LSMS OpenSystems issues.

Please obtain and upload the following log files:

From command line, execute savelogs command. The results will be saved in a file located in directory: /var/TKLC/LSMS/free.
From command line, run /usr/TKLC/plat/sbin/savelogs_plat command as follows:The results will be saved in a file located in directory: /tmp (not possible without root access)
Provide a screenshot of the LSMS GUI and
Please upload any other relevant screenshots that you feel would help with the troubleshooting of this issue.

Additional Information

1. Please indicate how the issue is affecting your business.

Requesting Info:

Product Failure:

Is this issue for a Production or Lab system?
How did you become aware of the failure?
What system functionality is failing?
Eagle STPs: Are Eagle DSM’s receiving database updates and are all databases Coherent and in sync?

2. Answer all of the following questions:

What are the IP addresses of Lsmspri and Lsmssec of the affected site?
Was there any maintenance or any activities being executed before this issue was discovered? If so, please provide complete details.
Do you have any thoughts or ideas of what has caused or contributed to this issue?

3. Please collect the following commands from EPAP command line, for both EPAP-A and EPAP-B servers.

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