Solution Type Troubleshooting Sure

Solution 1675206.1 : Data Collection Guide – ELAP Open Systems issues

Applies to:

Oracle Communications EAGLE (Hardware)
Oracle Communications EAGLE (Software)
Tekelec

Purpose

This Document is intended to facilitate Troubleshooting for Oracle ELAP OpenSystems issues.

Please obtain and upload the following log files:

From command line or GUI, execute savelogs command. The results will be saved in a file located in directory: /var/TKLC/elap/free.
From command line, run /usr/TKLC/plat/sbin/savelogs_plat command as follows:The results will be saved in a file located in directory: /tmp (not possible without root access)
Login to the ELAP GUI and provide a screenshot of the View RTDB Status
Please upload any other relevant screenshots that you feel would help with the troubleshooting of this issue.

Additional Information

1. Please indicate how the issue is affecting your business.

Is this issue for a Production or Lab system?
How did you become aware of the failure?
What system functionality is failing?
Eagle STPs: Are Eagle DSM’s receiving database updates and are all databases Coherent and in sync?
Is there a question about documentation?

2. Please provide status and impact to the ELAP or service:

Does the ELAP GUI show any banner alarms? If so, provide the details here.
Was there any maintenance or any activities being executed before this issue was discovered? If so, please provide complete details.
Do you have any thoughts or ideas of what has caused or contributed to this issue?
What are the IP addresses of ELAP-A and ELAP-B, of the affected site(s)?

3. Please provide the data listed in the following Commands for both ELAP-A and ELAP-B servers. These are mandatory requirement.

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