Asset ID:	1-75-1675072.1
Update Date:	2016-08-29
Keywords:

Solution Type Troubleshooting Sure

Solution 1675072.1 : Data Collection Guide - Eagle STP IMT issues

Applies to:

Oracle Communications EAGLE (Software)
Oracle Communications EAGLE (Hardware)
Tekelec

Purpose

This Document is intended to facilitate Troubleshooting for Oracle Eagle STP IMT issues. More Troubleshooting information may be found in Oracle Communications Documentation for Tekelec Products, which is located on Online Documentation

Troubleshooting Steps

Oracle Communications. Eagle IMT issues

Upload Files / Attachments

Please obtain and upload the following log files:

Logfile created during the execution of below mentioned commands.(Mandatory)
Please upload any other relevant screenshots that you feel would help with the troubleshooting of this issue.

Additional Information

1. Please indicate how the issue is affecting your business.

Is this issue for a Production or Lab system?
What impact is this fault currently having on system functionality?

2. Answer all of the following questions:

When was the issue discovered?
What type of MUX cards does the system have (HIPR, HIPR2)?
Are any cards in the system booting or generating obits?
Have any cards been recently added to the system?
Are there any GPL alarms?

3. Please collect the following commands from the Eagle command line.These are a mandatory requirement.

• clr-imt-stats:all=yes

• rept-stat-trbl:display=timestamp

• rept-stat-mux

• rept-stat-imt:mode=full

• rept-imt-info:report=hiprerr (or report=hipr2err or both depending on system configuration)

• rept-imt-lvl1:r=full:sloc=1201:eloc=1115 ß this command may take up to 20 minutes

• rtrv-log:dir=bkwd:snum=0098:enum=0112:num=100

References

<NOTE:1963058.1> - Where to Find Oracle Communications Documentation for Tekelec Products
<NOTE:1985573.1> - Legacy Tekelec Technical Support Bulletins (TSB)

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