Pillar Axiom: Steps to troubleshoot Slammer power supply failures in R4 and R5

Asset ID:	1-75-1561653.1
Update Date:	2016-12-21
Keywords:

Solution Type Troubleshooting Sure

Solution 1561653.1 : Pillar Axiom: Steps to troubleshoot Slammer power supply failures in R4 and R5

Applies to:

Pillar Axiom 300 Storage System - Version All Versions to All Versions [Release All Releases]
Pillar Axiom 500 Storage System - Version All Versions to All Versions [Release All Releases]
Pillar Axiom 600 Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Purpose

NOTE: This document is very similar to 1553587.1. That one is internal-only, and the present document is linked from other external articles. Although the present document was considered for consolidation, it was decided to leave both in published status to satisfy the links from other documents.

For Pillar Axiom Customers: How to troubleshoot event driven Slammer Power Supply related Call-Homes

Release 4:

SlammerPowerSupplyFailed
SlammerPowerSupplyAbsent
SlammerPowerSuppliesFailed

Release 5:

PSG_DMS_EVENT_PSPWR_NOT_GOOD
PSG_DMS_EVENT_PS_NOT_DETECTED
PSG_DMS_EVENT_PS_NOT_OK
PSG_DMS_EVENT_SPURIOUS_VOLT
PSG_DMS_EVENT_PS_EXTRA
PSG_DMS_EVENT_INTERNODE_PSOK_NOT_OK

If you still have questions after reading this article, go to the My Oracle Support Community - Pillar Axiom Storage System

Troubleshooting Steps

NOTE: Please refer to Document 1535352.1 "Pillar Axiom: How to Disable Call Home to Prevent Automatic Service Request ASR Generation" before proceeding with the procedure below.

When you receive the events related to power supply issue, please check the following steps:

You are doing maintenance and receive the events.
- If it is a planned/unplanned system maintenance and now the system is up and running, please ignore the event . Better yet, if you can turn off call-homes when you have planned maintenance, then the system will not create new Service Request based on the event.
- Power supply related events are occurring often in connection with maintenance work or power outlet issues.
Note: The Call-Homes are generated only when a fault occurs, not when the fault is resolved.
What if many power supplies are reporting an issue at the same time?

If several power supplies are reporting a problem please double check that there is no problem with the PDU or power outlet.
Verify that the power supply is getting power.

- Reseat power cable at power supply and PDU;
- Test with a known good PDU socket and power cable

The following events can be an indication that the power supply is not receiving power:

Release 4 SlammerPowerSupplyFailed, SlammerPowerSuppliesFailed
Release 5: PSPWR_NOT_GOOD, SPURIOUS_VOLT, PS_NOT_OK
Check power supply LED's

Slammer CU legacy power supply location

Slammer CU legacy power supply location

Slammer legacy power supply LED status

Slammer CU HEPS power supply location

5. If the problem cannot be resolved by the steps above

It might mean that the Power Supply needs to be replaced. Support will check the event logs and take appropriate action to resolve the issue

References:

Release 4: Axiom GUI under the Support Tab > Technical Documentation > Service Guide.

Release 5: http://Axiom_IP_address/documentation/AX600/600service-guide.pdf

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