9310/4410/L5500 - Resolving Cartridge Access Port (CAP) Door Issues

Asset ID:	1-75-1301321.1
Update Date:	2018-05-23
Keywords:

Solution Type Troubleshooting Sure

Solution 1301321.1 : 9310/4410/L5500 - Resolving Cartridge Access Port (CAP) Door Issues

Related Items


Sun StorageTek 4410 Tape Library
 Sun StorageTek 9310 Automated Cartridge System
 Sun StorageTek L5500 Tape Library

Related Categories


PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: STK Legacy Drive and Library

In this Document

Purpose

Troubleshooting Steps

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential for Oracle Support personnel

Applies to:

Sun StorageTek 4410 Tape Library - Version Not Applicable and later
Sun StorageTek 9310 Automated Cartridge System - Version Not Applicable and later
Sun StorageTek L5500 Tape Library - Version Not Applicable and later
Information in this document applies to any platform.

Purpose

9310/4410/L5500 - Resolving Cartridge Access Port (CAP) Door Issues

Troubleshooting Steps

PROBLEM OVERVIEW: CAP Door Problem, CAP Targeting Issue

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? : LSM must be off line.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Push on cap door to make sure it is fully closed
2. Issue a release command per ACS Operators Guide PN 9206.
3. If problem persists:
     A. Check array target quality and re-paint as necessary.
     B. Check all CAP adjustments per Maintenance Manual PN99607 and adjust as necessary per
Maintenance Manual PN 99607.
     C. Check operation CAP door solenoid per 9310/4410 Maintenance Manual PN99607 and replace as
necessary.

CONFIRM THE FIX BY Verifying LSM is back online and verify operation by performing enter and ejects.

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Vary LSM On Line

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