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Asset ID: 1-75-1160338.1
Update Date:2017-07-11
Keywords:

Solution Type  Troubleshooting Sure

Solution  1160338.1 :   Gathering troubleshooting information for the N1000/N2000 Secure Data Center Application Switch  


Related Items
  • Sun Network Switch
  •  
Related Categories
  • PLA-Support>Sun Systems>SAND>Network>SN-SND: Sun Network Ethernet Switches
  •  




In this Document
Purpose
Troubleshooting Steps


Applies to:

Sun Network Switch - Version Not Applicable and later
Information in this document applies to any platform.

Purpose

The chart contained in this document describes the data collection requirements requested upon the opening of a service request for the Sun N-Series Application Switches.

Troubleshooting Steps


Platform commands. Please collect on each box configured in redundant setup.Collected?
In systemAdmin enable mode:  
Display software version: *required as minimum*
sun# show switchServices software version
Yes/No
Display software virtualization:
sun# show switchServices software key
Yes/No
Display event log:
sun# show event log
Yes/No
Display complete configuration:
sun# show runningConfig nameValuePairs true
Yes/No
Display CPU load:
sun# show switchServices chassis module
Yes/No
Display physical port settings:
sun# show port
sun# show port verbose
Yes/No
Display status info of all vswitches:
sun# show vswitch
Yes/No
Display VRRP and VSRP redudancy information:
sun# show redundancy vrrpSummary
sun# show redundancy vsrp node
sun# show redundancy vsrp node peer session
sun# show vswitch * redundancy vsrp
Yes/No
In systemAdmin config mode - for each all vSwitches incl System vSwitch:  
Enter config mode
sun# config
 
Display system vSwitch vrouters:
sun(config)# show vswitch system vrouter
Yes/No
Display the routing table:
sun(config)# show vswitch <vswitch> vrouter <vrouter> ip route
Yes/No
Display VLAN info:
sun(config)# show vswitch <vswitch> vrouter <vrouter> vlan
Yes/No
Display local MAC addresses:
sun(config)# show vswitch <vswitch> vrouter <vrouter> ip interface
Yes/No
Display ARP table:
sun(config)# show vswitch <vswitch> vrouter <vrouter> ip arp
Yes/No
Display IP addresses:
sun(config)# show vswitch <vswitch> vrouter <vrouter> ip address
Yes/No
Exit config mode:
sun(config)# end
 
In systemAdmin config mode - for each user defined vSwitch:  
Enter config mode
sun# config
 
Display Load Balance status:
sun(config)# show vswitch <vswitch> loadBalance host
sun(config)# show vswitch <vswitch> loadBalance realService
sun(config)# show vswitch <vswitch> loadBalance serviceGroup
sun(config)# show vswitch <vswitch> loadBalance virtualService
Yes/No
Exit config mode:
sun(config)# end
 
As systemAdmin in debug mode:  
Enter debug mode:
sun# dbg on
 
Display used and available Flash RAM
sun# nos vols
Yes/No
Display MMS statistics:
sun# nos mmsstat
Yes/No
List processes: *required as minimum*
sun# nos applist
Yes/No
List programs: *required as minimum*
sun# nos pglist -e
Yes/No
Exit debug mode:
sun# dbg off
 
Upload Files:  
Provide Configuration (including password of runningConfig), Error Handler, and Event Log Files: *required as minimum*
sun# show runningConfig saveToFile <config file> password <password> nameValuePairs true
sun# switchServices ftp
sun(switchServices ftp)# open host <ftp host> user <username> password <password>
sun(switchServices ftp)# cd <destination>
sun(switchServices ftp)# put /ftl0/usr/home/<config file>
sun(switchServices ftp)# put /ftl0/eventlog.txt
sun(switchServices ftp)# mput /ftl0/errhnd*
sun(serviceability ftp)# close
sun(switchServices ftp)# end
sun# rm /ftl0/errhnd*
Yes/No

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