Establishing connection to the Remote System Control (RSC) SunFire[TM] V280r, V480, V490, V880z, V880, and V890

Asset ID:	1-75-1013110.1
Update Date:	2018-02-16
Keywords:

Solution Type Troubleshooting Sure

Solution 1013110.1 : Establishing connection to the Remote System Control (RSC) SunFire[TM] V280r, V480, V490, V880z, V880, and V890

Applies to:

Sun Fire V880z Visualization Server - Version All Versions and later
Sun Fire V890 Server - Version All Versions and later
Sun Fire V480 Server - Version All Versions and later
Sun Fire V490 Server - Version All Versions and later
Sun Fire 280R Server - Version All Versions and later
All Platforms

Purpose

This document is intended to help figure out connection problems to an RSC card.

This could be unable to ping the card. Unable to login to the card. Or the RSC not responding.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - SPARC Legacy Servers

Troubleshooting Steps

Troubleshooting Steps for RSC Software

Check items in order.

Verify RSC is configured and current. This meas make sure the RSC software has been loaded onto the system. It has been configured for use. See <Document 1011569.1> How To Verify Remote System Controller(RSC) is Configured and Current. Be sure if you are setting the card up for a network connection that the correct IP address, netmask, and gateway have been assigned. If you do not know what these values should be, be sure to ask your network administrator.

Confirm password is correct. If you are unsure the password is correct or unable to login it might be best to create a new user or give a user a new password. See <Document 1002927.1> How to Create or Change a Password on the Sun[TM] Remote System Control (RSC) card.
Verify still cannot get to the console after re-seating the RSC card. See <Document 1005513.1> How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
Verify still cannot get to the console after replacing the RSC card. See <Document 1005513.1> How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. Gather explorer data collector from the system. Then contact My Oracle Support for additional support.

Previously Published As
91319

References

<NOTE:1005513.1> - How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
<NOTE:1011569.1> - How To Verify Remote System Controller (RSC) is Configured and Current on Sun Fire[TM] 280R/V480/V490/V880/V890 servers
<NOTE:1011888.1> - How to set up and disable the RSC console on Sun Fire[TM] 280R, V480, V490, V880, V890 and V880z servers.

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