Sun Storage 3000 Arrays: Troubleshooting Power Supply Problems

Asset ID:	1-75-1012984.1
Update Date:	2016-02-02
Keywords:

Solution Type Troubleshooting Sure

Solution 1012984.1 : Sun Storage 3000 Arrays: Troubleshooting Power Supply Problems

Applies to:

Sun Storage 3320 SCSI Array - Version Not Applicable and later
Sun Storage 3310 Array - Version Not Applicable and later
Sun Storage 3510 FC Array - Version Not Applicable and later
Sun Storage 3511 SATA Array - Version Not Applicable and later
All Platforms

Purpose

This document provides hints to identify power supply problems in the following arrays:

Sun Storage 3310 Array
Sun Storage 3320 Array
Sun Storage 3510 Array
Sun Storage 3511 Array

Symptoms may include:

"Failed or absent power supply" status
Amber power supply LED
Power supply eventlog messages

Troubleshooting Steps

Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions via a link to the document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

NOTE: This is a sub-set of <Document 1011431.1> Troubleshooting Sun Storage 3000 Array Series Hardware.

Step 1: Verify the power supply hardware status is OK by issuing the following 2 sccli commands:

sccli> show fru

sccli>show enclosure-status

Example for 3510 :

sccli> show fru
Name: AC_POWER_SUPPLY
Description: SE3310/SE3510 AC PWR SUPPLY w/FAN
Part Number: 370-5398
Serial Number: 0313xx
Revision: 02
Initial Hardware Dash Level: 02
FRU Shortname: 370-5398-02
Manufacturing Date: Mon Jun 16 21:24:34 2003
Manufacturing Location: Irvine California, USA
Manufacturer JEDEC ID: 0x048F
FRU Location: RIGHT AC PSU SLOT #1 (RIGHT)
Chassis Serial Number: 004Bxx
FRU Status: OK

sccli>show enclosure-status
Enclosure Component Status:
Type Unit Status   FRU P/N   FRU S/N   Add'l Data
------------------------------------------------------------------
Fan  0    OK       370-5398  031354     --
Fan  1    OK       370-5398  031354     --
Fan  2    OK       370-5398  031341     --
Fan  3    OK       370-5398  031341     --
PS   0    OK       370-5398  031354     --
PS   1    OK       370-5398  031341     --
Temp 0    OK       370-5535  004B6D     temp=25
Temp 1    OK       370-5535  004B6D     temp=25
Temp 2    OK       370-5535  004B6D     temp=25
Temp 3    OK       370-5535  004B6D     temp=27
Temp 4    OK       370-5535  004B6D     temp=26
Temp 5    OK       370-5535  004B6D     temp=25
Temp 6    OK       370-5537  007000     temp=31
Temp 7    OK       370-5537  007000     temp=32
Temp 8    OK       370-5537  007863     temp=37
Temp 9    OK       370-5537  007863     temp=40
Temp 10   OK       370-5398  031354     temp=31
Temp 11   OK       370-5398  031341     temp=33
Voltage 0    OK    370-5398  031354     voltage=5.300V
Voltage 1    OK    370-5398  031354     voltage=12.200V
Voltage 2    OK    370-5398  031341     voltage=5.350V
Voltage 3    OK    370-5398  031341     voltage=12.310V
Voltage 4    OK    370-5537  007000     voltage=2.500V
Voltage 5    OK    370-5537  007000     voltage=3.300V
Voltage 6    OK    370-5537  007000     voltage=5.050V
Voltage 7    OK    370-5537  007000     voltage=12.180V
Voltage 8    OK    370-5537  007863     voltage=2.510V
Voltage 10   OK    370-5537  007863     voltage=5.080V
Voltage 11   OK    370-5537  007863     voltage=12.240

Step 2: Verify the power supply LED is green.

Step 3: Verify the eventlog or persistent-event log by issuing sccli> show event or sccli> show persistent-event to determine that the array is not reporting failures or absent events.

Step 4: For 3510 arrays, verify there are no false power supply failures reported by reviewing <Document 1012828.1> Sun Storage[TM] 3510 FC Array Experiences Unexpected SES Events.

For example:

Thu Jun 8 18:00:44 2006
[3F3f] #5542: SES Device on StorEdge Array SN#80502xx CH2 ID12: ALERT: PS 0 power supply state changed to critical

Thu Jun 8 18:00:44 2006
[3F3f] #5543: SES Device on StorEdge Array SN#80502xx CH2 ID12: ALERT: PS 1 power supply state changed to critical

Thu Jun 8 18:01:42 2006
[3Fdf] #5544: SES Device on StorEdge Array SN#80502xx CH2 ID12: NOTICE: PS 0 power supply is no longer critical

Thu Jun 8 18:01:42 2006
[3Fdf] #5545: SES Device on StorEdge Array SN#80502xx CH2 ID12: NOTICE: PS 1 power supply is no longer critical

Step 5: Verify the troubleshooting steps in the Power Supply and Fan Module section of the chapter entitled "Troubleshooting Your Array" in the Sun StorEdge 3000 Family Installation, Operation, and Service Manual for your array model. This manual, and all other array documentation, is located on the Oracle Disk Storage Systems Documentation page of the Oracle Technology Network documentation site.

Step 6: If there are no problems encountered with the power supplies, refer back to <Document 1011431.1> Troubleshooting Sun Storage 3000 Array Series Hardware.

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