Analyzing Remote System Control (RSC) Console Access Issues for SunFire[TM] V280R, SunFire[TM] V480, SunFire[TM] V490, SunFireV880[TM] and SunFire V890[TM]

Asset ID:	1-75-1010042.1
Update Date:	2018-02-15
Keywords:

Solution Type Troubleshooting Sure

Solution 1010042.1 : Analyzing Remote System Control (RSC) Console Access Issues for SunFire[TM] V280R, SunFire[TM] V480, SunFire[TM] V490, SunFireV880[TM] and SunFire V890[TM]

Applies to:

Sun Fire 280R Server - Version Not Applicable and later
Sun Fire V480 Server - Version Not Applicable and later
Sun Fire V490 Server - Version Not Applicable and later
Sun Fire V880 Server - Version Not Applicable and later
Sun Fire V880z Visualization Server - Version Not Applicable and later
All Platforms

Purpose

This document will help troubleshoot RSC console access problems when the system console is redirected to the RSC

Symptoms:

Console appears hung
Console is blank
Cannot get the console using RSC,

Troubleshooting Steps

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - SPARC Legacy Servers

Please validate that each troubleshooting step below is true for your Remote system control.

If the console reports that it is in use, you need to clear any open sessions that may not have been closed.

rsc> console
Console session already in use.

If the console is busy, run either of the following commands to reset the console and clear any open sessions:

From the rsc prompt:

rsc> resetrsc

From the OS:

/usr/platform/`uname -i`/sbin/rscadm resetrsc

If this is not the case and the console seems to be hung, blank or no prompt, follow these steps.

Verify the system is up and responds to ping. Do this by pinging either the IP address or the host name.
Verify you can telnet or ssh to the Operating Environment. Do this by trying to telnet or ssh to the host IP address or host name as required by your environment.
Verify the EEPROM settings are correct. <Document: 1011888.1> How to set up the RSC console on SunFire {TM} 208R, V480, V490, V880, V890, and V880z servers.
Verify that you still cannot get to the console after re-seating the RSC card. <Document: 1005513.1> How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
Verify that you still cannot get to the console after replacing the RSC card. <Document: 1005513.1> How to Re-seat or Replace the Remote System Controller (RSC/SC) Card.
At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. Gather explorer data collector from the system, and then contact My Oracle Support for additional support.

Previously Published As
91312

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