Sun Storage 3310 Array
 
Sun Storage 3320 SCSI Array
 

PLA-Support>Sun Systems>DISK>Arrays>SN-DK: SE31xx_33xx_35xx
 
_Old GCS Categories>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays
 

Applies to:

Purpose

 
Description
Troubleshooting Sun Storedge 3000 array SCSI Devices from the Operating System

Troubleshooting Steps

Steps to Follow
Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Step 1 - Identify which device path is not seen by looking at format or /var/adm/messages.This will be needed in step 2.

Example:

/devices/pci@1f,4000/pci@5/scsi@4

Step 2 - Verify the HBA can be seen from the OS

Refer to <Document 1005314.1> Sun StorageTek 33x0 SCSI Array: How to verify SCSI HBA Connectivity

Step 3 - Verify StorEdge array hardware and configuration is optimal.

Refer to <Document 1005313.1> Sun Storage 3000 Arrays: Troubleshooting Configuration Problems.

Step 4 - Verify lun setting within the sd.conf file.

Refer to Editing the sd.conf file in  Appendix D2, of the Sun StorEdge 3000 Family Installation, Operation, and Service Manual

Step 5 - Solaris only supports Veritas DMP for SCSI multipathing on 33X0 arrays, To verify Multipathing is enabled correctly.

Refer to <Document 1011302.1> "Verifying DMP Health" for VxDMP

At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists,further in-depth troubleshooting is required. Please provide supporting data and open a Service Request.

Product
Sun StorageTek 3310 SCSI Array
Sun StorageTek 3320 SCSI Array

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