Troubleshooting Firmware Upgrade Issues on a T1000/T2000

Asset ID:	1-75-1004230.1
Update Date:	2017-06-14
Keywords:

Solution Type Troubleshooting Sure

Solution 1004230.1 : Troubleshooting Firmware Upgrade Issues on a T1000/T2000

Applies to:

Sun SPARC Enterprise T1000 Server - Version All Versions and later
Sun SPARC Enterprise T2000 Server - Version All Versions and later
Sun Fire T2000 Server - Version All Versions and later
Sun Fire T1000 Server - Version All Versions and later
All Platforms

Purpose

Description

This document addresses possible failures in the firmware upgrade process on Sun Fire[TM] T1000/T2000 servers.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Legacy Servers Community.

Troubleshooting Steps

Symptoms:

User can't determine the current (installed) or the latest (available) firmware version.
User is not able to determine the firmware location or use the correct syntax for the firmware upgrade commands.
User is using incorrect firmware upgrade method or can't determine whether using incompatible or unsupported firmware.

Steps to Follow
Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Steps to update firmware:

Verify the current firmware level. Refer to Document 1012949.1: How to determine the system firmware version on T1000/T2000.
Verify that the user is using the correct command line syntax, confirm the correct path to the new firmware location and access to the new firmware location. Refer the Sun Fire 1000 Install Guide or the Sun Fire T2000 Install Guide as applicable.
Verify that the system is in the powered-off state and the system keyswitch is not in the LOCKED position. Refer to document 1011226.1 : Selecting the firmware upgrade method on T1000/T2000.
Verify that a proper upgrade method is used. Refer to the patch Install.info file and Document 1012949.1 : How to determine the system firmware version on T1000/T2000.

At this point, if the user has validated that each troubleshooting step above is true for the environment, and the issue still exists, further troubleshooting is required. Gather the needed data by running explorer -w default,Tx000. Reference document How to Collect ALOM Data from the OS on T1000/T2000 Servers (Doc ID 1012645.1) and Oracle Services Tools Bundle (STB) - RDA/Explorer, SNEEP, ACT Doc ID 1153444.1. For further assistance contact My Oracle Support .

Product
Sun Fire T2000 Server
Sun Fire T1000 Server
Sun SPARC Enterprise T2000 Server
Sun SPARC Enterprise T1000 Server

Internal Comments
At this point, if the customer has validated that each troubleshooting step above is true for their environment, and the issue still exists.
Gather the needed data from the console messages and
by running

explorer -w default,Tx000. See doc 1018946.1: How to use Explorer on @the T1000/T2000/T5120/T5220/T5140/T5240/T5440 Systems and escalate to your Oracle escalation path.
normalized, firmware, upgrade, patch, T1000, T2000, update

Previously Published As
88068

Change History
Date: 2010-12-21
User name: Dencho Kojucharov
Action: Currency check
Comments: audited by Entry-Level SPARC Content Lead
made a few minor fixes and updated legacy support links with MOS
no further edits needed.

Date: 2006-12-20
User Name: 7058
Action: Approved
Comment: No further edits needed. OK to publish.
Version: 3
Date: 2006-12-20
User Name: 98797
Action: Approved
Comment: Added / modified content.
Corrected links to Infodocs ("asst" > "asset").
Changed references to "customer" to read as "user".
Added Product Technologies and Keywords.
Looks to be good to go.
Links to 88052 (Published) and 88061 (Final Review)
Version: 0

Date: 2006-12-19
User Name: 106061
Action: Approved
Comment: Hi Mike,
Sending you the troubleshooting doc 88068 for review:
Upgrading Firmware on a Sun Fire[TM] T1000/T2000
It is linked to 2 other docs:
88052- already published
88061 - in final review stage
Version: 0

References

<NOTE:1011226.1> - Selecting the firmware upgrade method on T1000/T2000
<NOTE:1012949.1> - How to Determine the System Firmware Version on T1000/T2000

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