Acme Packet 4500
 

PLA-Support>Sun Systems>CommsGBU>Session Delivery Network>SN-SND: Acme Service Provider
 

In this Document

Goal

Solution

References

Created from <SR 3-15141918251>

Applies to:

Goal

Negative value shown from "show sipd register" command, under the total column.

REGISTER (06:17:18-133)
--------- Server -------- --------- Client --------
Message/Event Recent Total PerMax Recent Total PerMax
------ --------- ------ ------ --------- ------
REGISTER Requests 18291-1730422465 22617 18161-1748864690 22481
Retransmissions 2321 271289533 2493 2341 273571625 4645
200 OK 8964 1268842907 12787 8837 1250490319 7934

Questions:
1. Are the values incorrectly displayed?
2. Is it going to be fixed in code?
3. Is there any impact due to this?
4. Is there any workaround?

Solution

The register counter values are wrapped and then instead of resetting to 0, it went to negative value. 'Wrapped' means counter resetting back to 0.

Answers in-line per Development update:

1. Are the values incorrectly displayed?
[Engg.]: The counter reached its max value and instead of resetting to 0, it went negative. So, yes, the value is cosmetic error.

2. Is it going to be fixed in code?
[Engg.]: Development informed that the code review was rejected because it effects system wide counters. So, there will not be any code change.

3. Is there any impact due to this?
[Engg.]: There will not be any service impact

4. Is there any workaround?
[Engg.]: Need to manually reset the counter using 'reset sipd all' command

There is no impact with counters going negative. The RCA is that the counters reached its max value and instead of resetting to 0 , it went negative. This is just the counters display issue. The solution is that you can reset the values or wait for it to wrap again to become positive. As of now, there is no plan to make any changes in the code, as this change would affect system wide counters.

References

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