How to Replace an Oracle Server X7-8 Internal RAID HBA Energy Storage Module (ESM) and/or Cable

Asset ID:	1-71-2390401.1
Update Date:	2018-05-15
Keywords:

Solution Type Technical Instruction Sure

Solution 2390401.1 : How to Replace an Oracle Server X7-8 Internal RAID HBA Energy Storage Module (ESM) and/or Cable

Applies to:

Oracle Server X7-8 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

How to Replace an Oracle Server X7-8 Internal RAID HBA Energy Storage Module (ESM) and/or Cable.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
No special skills required, Customer Replaceable Unit (CRU) procedure

TIME ESTIMATE: 45 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: An Oracle Server X7-8 Internal RAID HBA Energy Storage Module (ESM) and/or Cable needs replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Note - Oracle Server X7-8 can be configured as either a one 4-socket server, two independent 4-socket servers, or one 8-socket server. Depending on your Customers configuration will depend on if you need to bring the whole system down or not:

Oracle Server X7-8's configured with either a single 4-socket server or a single 8-socket server will require the system OS to be shutdown and the DC voltage powered off ("-> stop /System" ["bring down into standby mode"] on SMOD0/SMOD1) for CMOD, CPU, or DIMM replacement.
Oracle Server X7-8's configured as two 4-socket servers will require only the system OS shutdown on the 4-socket server (SMOD0 or SMOD1) needing their CMOD replaced and the DC powered off ("-> stop /System" ["bring down into standby mode"] on that SMOD) for CMOD, CPU, or DIMM replacement.
A server modules (SMOD0 or SMOD1) DC can be powered off and the CMOD's (related to that SMOD) safely removed from the chassis without affecting the OS on the other operating SMOD and it's associated CMOD(s).

SMOD Population Rules

A data backup is not a prerequisite but is a wise precaution.

If the server module (SMOD[0/1]) with the suspect RAID HBA is still up and functioning, Customer should perform an orderly and graceful shutdown of applications and OS on the server module (SMOD[0/1]) being replaced. This includes performing a "-> stop /System" of this SMOD[0/1] to bring it down into "standby mode". In Standby power mode, the Power/OK LED on the front panel of the server module will begin flashing.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

The server requires one internal HBA for the externally-accessible SAS (or SATA) SMOD server storage drives. The HBA is installed in a riser slot on the underside of the SMOD motherboard and connected to the backplanes by two mini-SAS4I connector cables. The HBA, SAS cable and SuperCap/cable are accessible by turning over the SMOD.

Caution - The following procedures require that you handle components that are sensitive to electrostatic discharge. This sensitivity can cause the components to fail. To avoid damage, ensure that you follow antistatic practices as described in Electrostatic Discharge and Static Prevention Measures.

Removing the Internal RAID HBA Energy Storage Module (ESM) and/or Cable

1. Prepare the server for cold service by shutting down the SMOD containing the suspect SAS RAID HBA:

This is a cold-service component. Do the following before performing this procedure.

8 Socket SMOD0 removal: Power down the system and disconnect all AC power cables from the back of the server.
8 Socket SMOD1 removal: Power down the system and disconnect all AC power cables from the back of the server.

Note - SMOD1 System Summary LEDs/buttons, recessed reset buttons, NET Management ports, Serial Management ports, and USB ports do not function.

4 Socket SMOD0 removal: Power down the system (Side A) and disconnect the SMOD0 AC power cables AC2 and AC3 from the back of the server.
4 Socket SMOD1 removal: Power down the system (Side B) and disconnect the SMOD1 AC power cables AC0 and AC1 from the back of the server.

2. Label and disconnect all cables from the SMOD[0/1] panel.
Access this component directly from the back of the server.

3. Disengage SMOD[0/1] from the server midplane.

a. To Unlock SMOD[0/1] handles, squeeze together the release latches on the end of both handles. The unlocking action is accompanied by an audible click.
b. To disengage SMOD[0/1] from the server midplane, simultaneously, rotate both handles downward toward their fully open positions. This action disengages the connectors on SMOD[0/1] from the connectors on the server midplane.

Caution - Physical harm or component damage. Do not use the SMOD handles to remove the SMOD from the server.

Caution - The SMOD is heavy. Be prepared to hold it firmly when it is clear of the slot.

4. To remove the SMOD, hold the SMOD by it's sides and slide it out of the server.

5. Set the SMOD on a flat surface with the front side facing toward you.

6. Close the SMOD handles.

7. Rotate the SMOD 180 degrees so the back (connector) side is facing toward you.

8. Turn the SMOD upside down on a flat surface with the back side facing toward you.

Note - The connector (back) side of the SMOD should still be facing you.

The ESM is located adjacent to the HBA card.

9. Disconnect the ESM connector from the ESM extension cable.

10. Remove the ESM by pulling it out of position.
The ESM is pushed to the back, through the cage and then pulled the rest of the way out of position.

Installing the Internal RAID HBA Energy Storage Module (ESM) and/or Cable

1. Insert the new ESM into the holder so that the cable extends out the top.
Push it completely into position.

2. Attach the ESM connector to the ESM extension cable.

Installing the SMOD and Returning it to Operation

1. Ensure that the handles on the SMOD are in their fully open position.

a. To Unlock the SMOD handles, squeeze together the release latches on the end of both handles. The unlocking action is accompanied by an audible click.
b. To open, rotate both handles downward until they are at a 90 degree angle to the SMOD (fully open position).

2. Orient the SMOD with the handles facing away from the server and the connectors facing toward the open slot in the server.

Caution - Physical harm or component damage. Do not use the SMOD handles to insert the SMOD into the server.

Caution: The SMOD is heavy. Be prepared to hold it firmly when it is clear of the slot.

3. Align the SMOD in the slot.

4. Slide the SMOD into the slot until it stops. This leaves the SMOD protruding slightly from the back of the server. Do not attempt to push the SMOD in beyond this point.

5. To install the SMOD, simultaneously rotate both handles upward until they lock into place. This action draws the SMOD inward engaging the SMOD connectors with the connectors on the server midplane.

Caution - Pinch point. When operating the lever, keep your fingers clear of the back side and hinged end of the lever.

6. Connect the external cables to the SMOD.

7. Return the server to operation. Verify that the Power/OK indicator LED lights steady on.

8. Verify the SAS HBA firmware level during BIOS initialization and if down revved update the firmware via the internal Oracle System Assistant (OSA) stick or via bootable OSA image mounted remotely.

How to verify the Internal RAID HBA Energy Storage Module (ESM) and/or Cable is working properly

Access the SP via web browser and open HOST/console window. Power on the server and monitor the BIOS initialization screens to verify the HBA is visible. Ensure the system is bootable and can see all disks.

Example

LSI MegaRAID SAS-MFI BIOS
Version 6.17.04.2 (Build June 17, 2014)
Copyright(c) 2014 LSI Corporation
HA -0 (Bus 3 Dev 0) LSI MegaRAID SAS 9361-8i
FW package: 24.3.0-0083

Battery Status: Fully charged
PCI Slot Number: 0

ID LUN VENDOR    PRODUCT                     REVISION            CAPACITY
-- --- ------    -------                     --------            --------
       LSI       LSI MegaRAID SAS 9361-8i    4.230.40-6250      512MB
20 0   HGST      H101212SESUN1.2T            A690                1144641MB
21 0   HGST      H101212SESUN1.2T            A690                1144641MB
22 0   ATA       ITVSC2BA3SUN400G            0270                381554MB
   0   LSI       Virtual Drive               RAID0               1143455MB
   1   LSI       Virtual Drive               RAID0               1143455MB
   2   LSI       Virtual Drive               RAID0               380516MB
3 Virtual Drive(s) found on the host adapter.

3 Virtual Drive(s) handled by BIOS
Press <Ctrl><H> for WebBIOS or press <Ctrl><Y> for Preboot CLI

Check ILOM event log to see if any errors exist.

faultmgmtsp> fmadm faulty

Example

-> start /SP/faultmgmt/shell
Are you sure you want to start /SP/faultmgmt/shell (y/n)? y

faultmgmtsp> fmadm faulty
No faults found

-> show /SP/logs/event/list

Check Solaris FMA info to see if any errors exist.

Example

fmadm faulty -a
STATE RESOURCE / UUID
-------- ----------------------------------------------------------------------

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Boot up system and verify full functionality

PARTS NOTE:
7341122 [F] Cable and Super Capacitor Assembly
7086345 [C] 13.5V 6.4F Super Capacitor

REFERENCE INFORMATION:
Oracle Server X7-8 Documentation
https://docs.oracle.com/cd/E71925_01/

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