| Asset ID: |
1-71-2379378.1 |
| Update Date: | 2018-04-02 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2379378.1
:
End of Life (EOL) And End of Support Life (EOSL) for Acme Packet 4500 and Software
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Session Delivery Network>SN-SND: Acme Service Provider
|
In this Document
Created from <SR 3-17137263651>
Applies to:
Acme Packet 4500 - Version S-Cx6.3.7 and later
Information in this document applies to any platform.
Goal
What is EOl and EOSL for Acme Packet 4500 - Version: SCX6.3.7
Solution
For the software EOL dates, please see Oracle's Lifetime Support Policy for Oracle and Sun System Software
Oracle and Sun System Software and Operating Systems–January, 2018 Page 6
Oracle Communications Session Border Controller (Formerly Acme Packet Net-Net Session Director)
Release GA Date Premier Support Ends Extended Support Ends Sustaining Support Ends
S-Cx6.x Jul 2008 Jun 2016 Not Available Indefinite
For the AP4500 hardware, EOL dates are below. The support offered on the hardware is based on the support level agreement you have with Oracle.
End-of-life information:
Last Order Date: 11/30/2016
Last Ship Date: 05/31/2017
Replacement Hardware Parts
After five (5) years from last ship date, replacement parts may not be available and/ or the response times for sending replacement parts may be delayed.
Oracle Hardware and System Support Policies outlines the hardware support policy. Please see page 5 "Right to End of Service Life" and page 6 "Lifetime Support for the service levels offered".
References
<NOTE:1803593.1> - Converting a Regular English SR to Translation Collaboration : GCSGCH, GCSSRM
<NOTE:2183366.2> - Oracle Communications Life Cycle Notifications for Acme Packet Products
<NOTE:1803576.1> - Translation Collaboration - Verbal Communication : GCSGCH, GCSSRM
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