| Asset ID: |
1-71-2362045.1 |
| Update Date: | 2018-02-27 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2362045.1
:
Diameter Signaling Router (DSR): Accept Upgrade Status Shows Failed On MP's of type Gen-8 Blades
| Related Items |
- Oracle Communications Diameter Signaling Router (DSR)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec DSR
|
In this Document
Created from <SR 3-16844296141>
Applies to:
Oracle Communications Diameter Signaling Router (DSR) - Version DSR 7.2.0 and later
Tekelec
Goal
After Accept Upgrade action the Upgrade State says failed with reason <Upgrade has exceeded 60 minutes during reboot. Monitoring has timed out. Server status is unknown. Server may still be rebooting. See upgrade log for status.> in Active NOAM GUI : Main Menu: Administration -> Software Management -> Upgrade
Solution
First of all verify that the "ACCEPT UPGRADE" Action has been completed successfully or not..
- You can observe that after "ACCEPT UPGRADE" the Alarm 32532 (Server Upgrade Pending Accept/Reject) will be cleared from NOAM GUI => It confirms ACCEPT UPGRADE Completed successfully.
- You can also verify the "upgrade.log" from the MP on which the "ACCEPT UPGRADE" State shows FAILED in GUI => We can see that ACCEPT task started and then mark it to be finished.
[root@MP filemgmt]# tail -f /var/TKLC/log/upgrade/upgrade.log
1516323768:: /etc/rc4.d/S99TKLCupgradeStatus - AlarmMgr daemon is not running, delaying by 1 minute
1516323781:: /etc/rc4.d/S99TKLCupgradeStatus - setting 'Upgrade Accept/Reject' alarm
1516323782:: /etc/rc4.d/S99TKLCupgradeStatus -
1518380549::Accept TPD_TASK_ID is 1518380547.0
1518380551::Called with options: --accept
1518380552::Loading Backout::BackoutType::RPM
1518380552::Accepting Upgrade
1518380552::Executing common accept tasks
1518380552::Setting POST_UPGRADE_ACTION to ACCEPT in upgrade info.
1518380552::Cleaning backout directory.
.
.
.
1518380559::Marking task 1518380547.0 as finished.
1518380559::
Once we verified and confirmed that the "ACCEPT UPGRADE" was successful and the Upgrade State marked as "FAILED" at NOAM GUI, is seems to be stuck . So, We have to perform the workaround to clear the stuck Upgrade Status for those MP's Gen8 Blades.
Note : Please contact Oracle TAC support to fix the issue.
Perform the following workaround to clear the stuck upgrade status :
- Login to Active NOAM CLI as root user.
- Check the output of Upgrade Status table using : iqt -pE UpgradeStatus ( You should be seeing the output for MP Servers whose status was marked as FAILED)
- Edit the UpgradeStatus table using : vi UpgradeStatus
- Remove those entries for the failed status : use "dd"
- Save the file using ":wq!"
- Check the output of Upgrade Status table again using : iqt -pE UpgradeStatus ( You should not see anything now)
- Verify now from Active NOAM GUI :Main Menu: Administration -> Software Management -> Upgrade
- For those MP Server whose Upgrade Status was marked as "FAILED" has been changed to "BACKUP NEEDED"
Attachments
This solution has no attachment
