Oracle Communications EAGLE: Cards Reporting DDLunstbl Status On SST

Asset ID:	1-71-2360416.1
Update Date:	2018-02-13
Keywords:

Solution Type Technical Instruction Sure

Solution 2360416.1 : Oracle Communications EAGLE: Cards Reporting DDLunstbl Status On SST

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 44.0.0 to EAGLE 45.0 [Release EAGLE 44.0 to EAGLE 45.0]
Tekelec

Goal

In EAGLE STP, Getting DDL Unstable State for all the network cards and getting following sev-1 troubles from each of those network cards :

stp01 18-02-07 15:32:55 EST EAGLE5 44.0.5-64.34.26
CARD VERSION TYPE GPL PST SST AST
1102 134-034-026 TSM GLSHC IS-NR Active -----
1103 134-034-026 IPSM IPSHC IS-NR Active -----
1104 134-034-026 MCPM MCP IS-NR Active -----
1105 134-034-026 IPSM IPSHC IS-NR Active -----
1106 134-034-026 MCPM MCP IS-NR Active -----
1107 134-034-026 TSM GLSHC IS-NR Active -----
1109 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1110 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1113 134-034-026 E5MCAP OAMHC IS-NR Active -----
1114 ----------- E5TDM IS-NR Active -----
1115 134-034-026 E5MCAP OAMHC IS-NR Standby -----
1116 ----------- E5TDM IS-NR Active -----
1117 ----------- E5MDAL IS-NR Active -----
1202 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1205 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1206 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1207 134-034-026 LIME1 SS7HC IS-NR DDLunstbl -----
1209 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1210 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1211 134-034-026 LIME1 SS7HC IS-NR DDLunstbl -----
1213 134-034-026 DSM SCCPHC IS-NR DDLunstbl -----
1215 134-034-026 LIME1ATM ATMHC IS-NR DDLunstbl -----
1216 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1217 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1218 134-034-026 LIME1ATM ATMHC IS-NR DDLunstbl -----
1302 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1303 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1305 134-034-026 DSM SCCPHC IS-NR DDLunstbl -----
1307 134-034-026 LIME1 SS7HC IS-NR DDLunstbl -----
1309 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1310 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1311 134-034-026 LIME1 SS7HC IS-NR DDLunstbl -----
1315 134-034-026 LIME1ATM ATMHC IS-NR DDLunstbl -----
1316 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1317 134-034-026 E5ENET IPSG IS-NR DDLunstbl -----
1318 134-034-026 LIME1ATM ATMHC IS-NR DDLunstbl -----

stp01 18-02-07 15:34:44 EST EAGLE5 44.0.5-64.34.26
Card 1307 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
00 38 00 09 .8..
Report Date:18-02-07 Time:15:30:45
;
stp01 18-02-07 15:34:45 EST EAGLE5 44.0.5-64.34.26
Card 1211 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
00 38 00 09 .8..
Report Date:18-02-07 Time:15:30:46
;
stp01 18-02-07 15:34:45 EST EAGLE5 44.0.5-64.34.26
Card 1311 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
00 38 00 09 .8..
Report Date:18-02-07 Time:15:30:46
;
stp01 18-02-07 15:34:46 EST EAGLE5 44.0.5-64.34.26
Card 1202 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
e0 a3 e6 08 ....
Report Date:18-02-07 Time:15:30:47
;
stp01 18-02-07 15:34:46 EST EAGLE5 44.0.5-64.34.26
Card 1206 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
e0 a3 e6 08 ....
Report Date:18-02-07 Time:15:30:47
;
stp01 18-02-07 15:34:46 EST EAGLE5 44.0.5-64.34.26
Card 1217 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
e0 a3 e6 08 ....
Report Date:18-02-07 Time:15:30:47
;
stp01 18-02-07 15:34:46 EST EAGLE5 44.0.5-64.34.26
Card 1303 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
e0 a3 e6 08 ....
Report Date:18-02-07 Time:15:30:47
;
stp01 18-02-07 15:34:46 EST EAGLE5 44.0.5-64.34.26
Card 1302 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
e0 a3 e6 08 ....
Report Date:18-02-07 Time:15:30:47
;
stp01 18-02-07 15:34:46 EST EAGLE5 44.0.5-64.34.26
Card 1316 Module ddl_mgr.c Line 3180 Class 0001 Severity 1
e0 a3 e6 08 ....
Report Date:18-02-07 Time:15:30:47
;

Solution

This issue is identified by BUG 19086298 & BUG 19088432 and to fix the issue we need to perform INIT-SYS on the STP during Maintenance Window ..

To implement the solution, please execute the following steps:

1. Ensure that you have taken a backup of your system before applying the recommended solution.

2. Run the INIT-SYS procedure in a maintenance window.

After the command executes, the system attempts to bring all provisioned links, cards, and terminals on line, including those that were previously out of service or manually disabled/inhibited. You will need to manually put each device back into its previous state after the system is back on line.

Note : About INIT-SYS Command , It is used reset all cards in the system (except HIPR2 cards). When this command is entered,
a caution message is displayed in the scroll area requesting to re-enter the command to confirm the operation. The command must be re-entered within 30 seconds. The only valid commands that can be entered after entering this command the second time are the login and act-user commands.

Please refer Command Manual for EAGLE Release and look for init-sys command at page 5-1079 : https://docs.oracle.com/cd/E52590_01/doc.440/910-6241-001_rev_b.pdf

3. Once the scripts complete, to confirm that the data is corrected and DDL unstable alarm is gone, You can use the following command to confirm:
rept-stat-card

stp01 18-02-08 23:06:09 EST EAGLE5 44.0.5-64.34.26
CARD VERSION TYPE GPL PST SST AST
1102 134-034-026 TSM GLSHC IS-NR Active -----
1103 134-034-026 IPSM IPSHC IS-NR Active -----
1104 134-034-026 MCPM MCP IS-NR Active -----
1105 134-034-026 IPSM IPSHC IS-NR Active -----
1106 134-034-026 MCPM MCP IS-NR Active -----
1107 134-034-026 TSM GLSHC IS-NR Active -----
1109 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1110 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1113 134-034-026 E5MCAP OAMHC IS-NR Active -----
1114 ----------- E5TDM IS-NR Active -----
1115 134-034-026 E5MCAP OAMHC IS-NR Standby -----
1116 ----------- E5TDM IS-NR Active -----
1117 ----------- E5MDAL IS-NR Active -----
1202 134-034-026 E5ENET IPSG IS-NR Active -----
1205 134-034-026 E5ENET IPSG IS-NR Active -----
1206 134-034-026 E5ENET IPSG IS-NR Active -----
1207 134-034-026 LIME1 SS7HC IS-NR Active -----
1209 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1210 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1211 134-034-026 LIME1 SS7HC IS-NR Active -----
1213 134-034-026 DSM SCCPHC IS-NR Active -----
1215 134-034-026 LIME1ATM ATMHC IS-NR Active -----
1216 134-034-026 E5ENET IPSG IS-NR Active -----
1217 134-034-026 E5ENET IPSG IS-NR Active -----
1218 134-034-026 LIME1ATM ATMHC IS-NR Active -----
1302 134-034-026 E5ENET IPSG IS-NR Active -----
1303 134-034-026 E5ENET IPSG IS-NR Active -----
1305 134-034-026 DSM SCCPHC IS-NR Active -----
1307 134-034-026 LIME1 SS7HC IS-NR Active -----
1309 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1310 134-069-000 HIPR2 HIPR2 IS-NR Active -----
1311 134-034-026 LIME1 SS7HC IS-NR Active -----
1315 134-034-026 LIME1ATM ATMHC IS-NR Active -----
1316 134-034-026 E5ENET IPSG IS-NR Active -----
1317 134-034-026 E5ENET IPSG IS-NR Active -----
1318 134-034-026 LIME1ATM ATMHC IS-NR Active -----

References

<BUG:19086298> - [209808]CARDS REPORTING DDL NOXLD, DDL UNSTBL, STATUS AND DDL_MGR SEV 1 DURING L
<BUG:19088432> - [209808]CARDS REPORTING DDL NOXLD, DDL UNSTBL, STATUS AND DDL_MGR SEV 1 DURING L

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