RMA template for non-Tekserver

Asset ID:	1-71-2357176.1
Update Date:	2018-02-12
Keywords:

Solution Type Technical Instruction Sure

Solution 2357176.1 : RMA template for non-Tekserver

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 46.3 and later
Information in this document applies to any platform.

Goal

RMA template for non-Tekserver

Solution

Review and Populate the following Information based on your specific configuration.

Once you have populated this information please cut/paste this entire template into your Service Request activity notes and inform the Support Engineer (Oracle SR Owner).
SR Number:
Contact for SR:

Shipping Information
Shipping Contact Name:
Shipping Contact Number:
Shipping Contact Email Address:
Complete Shipping Address:
(Please make sure the mailing code, and country are listed clearly)

Product / System Information
Serial Number:
Tekelec Part Number/Revision/Serial Number:
Software Version:
Failure Location: Frame/Shelf/Slot:
Hardware Failure?
Intermittent Failure?
Were more than 4 links impacted by the card failure?
If yes, please provide outage start and end dates & times (Start/End Times):

Was the faulty card replaced with an onsite spare?
Was this card newly installed in the past 5 days?
What other troubleshooting steps were taken?

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