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Asset ID: 1-71-2348032.1
Update Date:2018-05-11
Keywords:
Solution Type  Technical Instruction Sure

Solution  2348032.1 :   How to Replace an Oracle Server X7-2L Motherboard [VCAP]  

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  • Oracle Server X7-2L
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  • PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: x64-CAP VCAP
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Oracle Confidential PARTNER - Available to partners (SUN).

Reason: This is FRU                                     


Applies to:  

Oracle Server X7-2L - Version All Versions to All Versions [Release All Releases]
x86_64



Goal


How to Replace an Oracle Server X7-2L Motherboard.


Solution




DISPATCH INSTRUCTIONS


WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Oracle Server X7-2L Training


TIME ESTIMATE: 60 minutes


TASK COMPLEXITY: 3


FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:


PROBLEM OVERVIEW: An Oracle Server X7-2L Motherboard needs replacement


WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :


If the system is still up and functioning, customer should perform an orderly and graceful shutdown of applications and OS.  Then power off the server and remove the AC power cords from the system.
 
 A data backup is not a prerequisite but is a wise precaution.


 


WHAT ACTION DOES THE ENGINEER NEED TO TAKE:


Reference Doc:
Oracle Server X7-2L Remove the Motherboard:
https://docs.oracle.com/cd/E72463_01/html/E72474/grcbc.html#scrolltoc


 


1. Log into the ILOM check the fruid container values and sync them if needed.


    

  1. To avoid mismatched fruid values causing a failure after a motherboard replacement the fruid data should be confirmed to have matching data in at least the Primary (DBP) and Backup2 (PS0) containers so that the motherboard will have it's container updated automatically after replacement. Go into restricted mode and use the showpsnc command to check this.  

    -> set SESSION mode=restricted

    WARNING: The "Restricted Shell" account is provided solely
    to allow Services to perform diagnostic tasks.    

    [(restricted_shell) x7-2L-sp:~]# showpsnc
    Primary: fruid:///SYS/DBP
    Backup 1: fruid:///SYS/MB
    Backup 2: fruid:///SYS/PS0
    

    Element           | Primary           | Backup1           | Backup2
    ------------------+-------------------+-------------------+-------------------
    PPN                 35115426+3+1        35115426+3+1        35115426+3+1
    PSN                 1733XC20D8          1733XC20D8          1733XC20D8
    Profile             0x00000000          0x00000000          0x00000000
    Product Name        ORACLE SERVER X7-2L ORACLE SERVER X7-2L ORACLE SERVER X7-2L
    RFID SN             341A583DE580000000022ECA 341A583DE580000000022ECA 341A583DE580000000022ECA
    

    [(restricted_shell) x7-2L-sp:~]# exit
    

    

    2. 

  2. The above example shows a system with all three containers properly in sync. If the output from the system does not show all of the containers with matching values then you should reset the SP and then re-check the values again. An ILOM reset will attempt to auto-populate the matching values if one container is out of sync.  

    -> reset /SP
    Are you sure you want to reset /SP (y/n)? y
    Performing reset on /SP
    
  
    3. 

  3. After an ILOM reset if the Primary and Backup2 containers match then proceed with the following steps to replace the motherboard. If these two containers do not match then DO NOT proceed with the replacement yet.
    4. 

  4. If the containers do not match you will need to use the copypsnc command from service or escalation mode to copy the data from the good container so that the Primary and Backup2 containers match (Backup1 is the MB and we are about to replace this so it is not as important at this step). If you are unfamiliar with this process and require assistance please reference the steps for using copypsnc to fix the serial number detailed in the "How to update product serial number on systems which implement TLI functionality (Doc ID 1280913.1)" and contact the TSC if needed. How to access service mode and escalation mode on ILOM 3.x and later platforms (Doc ID 1019946.1), yes this doc can be used for ILOM 4.x as well.
    5. 

  5. After the fruid data in the Primary and Backup2 containers have been confirmed to match proceed with the following steps.
    6. 



2. Make sure to back up the ILOM and BIOS configurations before replacing the motherboard.



3. Prepare the server for service.


    

  1. Power off the server and disconnect the power cords from the power supplies.
    2. 

  2. Extend the server to the maintenance position in the rack.
    3. 

  3. Attach an anti-static wrist strap, and then to a grounded area on the rack.
    4. 



4. Remove the top cover, fan modules, air baffle, SuperCAP, and the fan tray.


    

  1. If the release button latch is in the locked position, use a Torx T10 screwdriver to turn the release button latch clockwise to the unlocked position.
    2. 

  2. Unlatch the top cover.  Lift up on the release button on top of the server cover.  Lifting the release button causes the server cover to slide toward the rear of the chassis for easy removal.
    3. 

  3. Lift up and remove the top cover.
    4. 

  4. Remove the fan modules.  Using your forefinger and thumb, lift the fan module straight up and out of the chassis and set it aside on an antistatic mat.  Repeat for all 4 fan modules.
    5. 

  5. Remove the HBA super capacitor from the chassis.  Grasp both ends of the cable connector, press in on the release latch, and then unplug the connector.  The HBA super capacitor is secured to the HBA super capacitor tray by a recloseable fastener, which allows it to be easily removed.  To separate the HBA super capacitor from the tray, place your fingers under the super capacitor and lift up.  When removing the super capacitor, be careful not to snag the cable on the tray wire guide.
    6. 

  6. Remove the air baffle.  Release the latch for the host bus adapter (HBA) super capacitor tray and rotate the tray into the upright position.  Remove the air baffle by lifting the baffle up and out of the server.  Set aside the air baffle.
    7. 

  7. Remove the fan tray.  Using a Torx T25 screwdriver, loosen the three spring-mounted screws that secure the fan tray to the server chassis.  Lift the fan tray from the server.
    8. 



5. Remove the power supplies.


    

  1. If the cable management arm (CMA) is installed, disconnect both CMA left-side connectors (on the PSU side) and move the CMA out of the way.

    Caution  -  When disconnecting the CMA left-side connectors, use something to support the CMA so that it does not hang down under its own weight and stress the right-side connectors; otherwise, the CMA might be damaged. You must continue to support the CMA until you have reconnected both of the left-side connectors.
    

    2. 

  2. Grasp the power supply handle and push the power supply latch to the left.
    3. 

  3. Pull the power supply out of the chassis.  Repeat steps b-c for the second power supply.

    Caution  -  When removing the power supplies it is important to label power supplies with the slot numbers from which they were removed (PS0, PS1). This is required because the power supplies must be reinstalled into the slots from which they were removed; otherwise, the server key identity properties (KIP) data might be lost.
    

    4. 



6. Remove the RAID HBA, PCIe cards, and attached cables.


    

  1. Locate the PCIe card that you want to remove.  If necessary, record where the PCIe cards are installed.
    2. 

  2. Unplug all data cables from the PCIe card.  Note the cable connections in order to ease proper reconnection of the cables.
    3. 

  3. Rotate the PCIe card locking mechanism into an upright position, and then lift up on the PCIe card to disengage it from the motherboard connectors. 
    4. 

  4. Place the PCIe card on an antistatic mat.
    5. 

  5. Disconnect the SAS cables from the Oracle Storage 12Gb SAS PCIe RAID HBA, Internal card in PCIe slot 11.  Press each latch, and then pull out to disengage the cable from each connector.  If your server is configured with Oracle Storage 12 Gb SAS PCIe HBA, Internal (non-RAID) cards, disconnect the SAS cables from the Oracle Storage 12 Gb SAS PCIe HBA, Internal cards located in PCIe slots 10 and 11.
    6. 

  6. If the system is equipped with NVME switch cards, and cables.  Disconnect the NVMe cables from the Oracle PCIe NVMe switch cards in PCIe slots 3, 4, 8, and 9.
    7. 

  7. See Service Manual for instructions https://docs.oracle.com/cd/E72463_01/html/E72474/grbib.html#scrolltoc. 
    8. 



7. Disconnect all the cables from the motherboard.


    

  1. Disconnect the LED indicator module cable from the motherboard.
    2. 

  2. Disconnect the disk backplane auxiliary signal cable from the motherboard.
    3. 

  3. Disconnect the disk backplane power cable from the motherboard.
    4. 

  4. Disconnect the SER MGT RJ-45 serial cable.  Disconnect and remove the SER MGT RJ-45 cable between the motherboard and back panel.
    5. 

  5. Disconnect the SAS cables from the disk backplane. Press the green button on the connector while gently pulling the connector from the disk backplane.
    6. 

  6. Remove the SAS cables from the server. Carefully remove the SAS cable bundles from the server. Be careful not to snag the cables on the server components.
    7. 

  7. Disconnect the twelve NVMe cables from the disk backplane. Press each latch, and then pull out the cables to disengage them from the HBA connectors.
    8. 

  8. Remove the NVMe cables from the server. Carefully remove the NVMe cable bundle from the chassis mid-wall. Be careful not to snag the cables on the server components.
    9. 



8. Remove the motherboard from the server chassis.


    

  1. Using a Torx T25 screwdriver, loosen the two captive screws that secure the motherboard mid-wall to the chassis.
    2. 

  2. With the server in the extended maintenance position, remove the motherboard from the server with all reusable components that populate the motherboard in place.  
    3. 

  3. Carefully slide the motherboard forward, and while holding the motherboard mid-wall, lift it out of the chassis
    4. 

  4. Place the motherboard assembly on an antistatic mat next to the replacement motherboard.
    5. 



9. Remove the following reusable components from the motherboard and install them onto the replacement motherboard.


    

  1. Remove the DIMMs from the motherboard.  Note - Install the DIMMs only in the sockets (connectors) that correspond to the sockets from which they were removed. Performing a one-to-one replacement of the DIMMs significantly reduces the possibility that the DIMMs will be installed in the wrong slots. If you do not reinstall the DIMMs in the same sockets, server performance might suffer and some DIMMs might not be used by the server.
    2. 

  2. Remove the M.2 flash riser SSDs.  To remove the flash riser board, do the following:
      

    1. Rotate both riser board socket ejectors outward as far as they will go.
      2. 

    2. Carefully lift the riser board straight up to remove it from the sockets.  Repeat for the second riser board.
      3. 

    3. Place the riser board on an antistatic mat while making note of which riser board location both came out of.
      4. 

    3. 

  3. Remove the USB flash drive if present.  Grasp the flash drive and pull it from the slot.
    4. 

  4. Remove the processors from the failed motherboard.
      

    1. See Service manual for instruction to remove the processor https://docs.oracle.com/cd/E72463_01/html/E72474/grblm.html#scrolltoc.
      2. 

    

    Note - Using a 12.0 in-lbs (inch-pounds) torque driver (part number 7352217) with a Torx T30 bit is required and must be ordered with the Motherboard FRU separately.
    

    5. 

  5. Check the replacement motherboard to ensure it has the rear locate lightpipe installed.  If not, then it may be in a separate plastic bag in the replacement motherboard package.  If there is no rear locate lightpipe installed, or in a separate bag in the packaging, then transfer the rear locate lightpipe from the faulty motherboard to the replacement board.
      

    1. To remove the lightpipe use twizzers or a small flat screwdriver to lift the small fragile lightpipe retainer clip, then turn the lightpipe slightly to release from the triangle fins, and pull the lightpipe off.
      2. 

    2. To install the lightpipe match the rectangular retaining clip holes so they fit over the triangle fins on the lightpipe button.  Push the lightpipe onto the button until the fins latch in the holes. 
      3. 

    6. 



10. Remove the processor socket covers from the replacement motherboard and install the processors.


    

  1. Grasp the processor socket cover finger grips (labeled REMOVE) and lift the socket cover up and off the processor socket.
    2. 

  2. Install a processor into the socket from which you removed the processor socket cover.
      

    1. See Service manual for instruction to install the processor https://docs.oracle.com/cd/E72463_01/html/E72474/grbln.html#scrolltoc.
      2. 

    

    Note - Using a 12.0 in-lbs (inch-pounds) torque driver (part number 7352217) with a Torx T30 bit is required and must be ordered with the Motherboard FRU separately.

    If a 12.0 in-lbs torque driver is not available, the CPU heatsink can be safely installed with the following guidelines. Using a torx T30 hand tool (not electric), with a simple screwdriver type handle, gently tighten each of the 4 individual screws fully before moving to the next screw in this order 1-4 until they bottom-out, at which point a sharp increase in resistance will be felt. At that point apply only a modest tightening torque by hand, such as you would apply when turning a door-knob to open a door.
    

    

    3. 

  3. Repeat Step 10.a and Step 10.b to remove the second processor socket cover from the replacement motherboard and install the second processor.
    4. 



11. Install the processor socket covers on the faulty motherboard.


Caution - The processor socket covers must be installed on the faulty motherboard; otherwise, damage might result to the processor sockets during handling and shipping.


    

  1. Align the processor socket cover over the processor socket alignment posts. Install the processor socket cover by firmly pressing down on all four corners (labeled INSTALL) on the socket cover.  You will hear an audible click when the processor socket cover is securely attached to the processor socket.
    2. 

  2. Repeat Step 11.a to install the second processor socket cover on the faulty motherboard.
    3. 



12. Install the motherboard into the server chassis.


    

  1. Before starting ensure the rear locate lightpipe is installed from step 9e.
    2. 

  2. Carefully lift and place the motherboard assembly into the chassis.  While holding the motherboard mid-wall, tilt the motherboard to the right side to fit it under the power supply assembly, then level the motherboard and place it into the server chassis. Slide the motherboard to the back of the server to engage the raised standoffs.
    3. 

  3. Be careful not to damage the rear Locate Button/LED when placing the motherboard into the chassis.  Ensure that the indicators, controls, and connectors on the rear of the motherboard fit correctly into the rear of the server chassis. 
    4. 

  4. Using a Torx T25 screwdriver, tighten the two captive screws to secure the motherboard mid-wall to the chassis.
    5. 



13. Reinstall cables on to the motherboard.


    

  1. Reconnect the SER MGT RJ-45 serial cable.  Reinstall and reconnect the SER MGT RJ-45 cable between the motherboard and back panel.
    2. 

  2. Reconnect the disk backplane power cable to the motherboard.
    3. 

  3. Reconnect the disk backplane auxiliary signal cable to the motherboard.
    4. 

  4. Reconnect the LED indicator module cable to the motherboard.
    5. 



14. Reinstall the RAID HBA, PCIe cards, and attached cables.


    

  1. Locate the PCIe card that you want to reinstall
    2. 

  2. Rotate the PCIe card locking mechanism into an upright position, and then insert the PCIe card into the correct slot, and rotate the PCIe locking mechanism downward to secure the PCIe card in place.
    3. 

  3. You will hear an audible click when the PCIe card is secured into the slot.
    4. 

  4. Reconnect the cables to the PCIe card that you unplugged during the removal procedure.
      

    1. See Service Manual for instructions to install PCIE cards https://docs.oracle.com/cd/E72463_01/html/E72474/grbio.html#scrolltoc.
      2. 

    5. 

  5. Install the SAS cables between the disk backplane and the rear PCIe slots.  Route the SAS cable bundle through the cable trough along the left side of the chassis.
    6. 

  6. Reconnect the SAS cables to the RAID HBA, Internal card in PCIe slot 11.  Plug each cable into its SAS connector until you hear an audible click. 
    7. 

  7. If your server is configured with Internal (non-RAID) cards, reconnect the SAS cables to the Internal cards located in PCIe slots 10 and 11.  
    8. 

  8. Reconnect the SAS cables to the disk backplane.  Plug each cable into its SAS connector until you hear an audible click.
    9. 

  9. To ensure proper SAS cable connections, see the SAS cable connections table in the service manual https://docs.oracle.com/cd/E72463_01/html/E72474/grceg.html#OSVSMgrrcx.
    10. 

  10. If the system is equipped with NVME switch cards, and cables.   Install the NVMe cables between the disk backplane and rear PCIe slots.
    11. 

  11. Route the NVMe cable bundle for Oracle PCIe NVMe switch cards 3 and 4 through the cable trough in the middle of the chassis. Route the NVMe cable bundle for Oracle PCIe NVMe switch cards 8 and 9 through the cable trough along the left side of the chassis.
    12. 

  12. Reconnect the NVMe cables to the Oracle PCIe NVMe switch cards in PCIe slots 3, 4, 8, and 9.
    13. 

  13. Plug each cable into its connector until you hear an audible click. To ensure proper NVMe cable connections, see the NVMe cable connections table https://docs.oracle.com/cd/E72463_01/html/E72474/grccd.html#OSVSMgrrms.
    14. 

  14. Reconnect the NVMe cables to the disk backplane.  Plug each cable into its NVMe connector until you hear an audible click.
    15. 



15. Reinstall the Power Supplies.


    

  1. Reinstall the Power supplies.
      

    1. Align the replacement power supply with the empty power supply slot.
      2. 

    2. Slide the power supply into the bay until it is fully seated.  You will hear an audible click when the power supply fully seats.
      3. 

    

    Caution - When reinstalling power supplies, it is important to reinstall them into the slots from which they were removed during the motherboard removal procedure; otherwise, the server key identity properties (KIP) data might be lost.
    

    2. 



16. Reinstall the fan tray, fan modules, air baffle, and SuperCAP.


    

  1. Lower the fan tray into the server.
    2. 

  2. Using a Torx T25 screwdriver, tighten the three spring-mounted screws that secure the fan tray to the server chassis.
    3. 

  3. Reinstall the replacement fan module into the server.  The fan modules are keyed to ensure that they are installed in the correct orientation.
    4. 

  4. Press down on the fan module to fully seat the fan module.
    5. 

  5. Install the air baffle by placing it into the server and lowering it to its inserted position.
    6. 

  6. Reinstall the HBA super capacitor tray by squeezing the plastic hinges together and inserting the tray into the chassis.
    7. 

  7. Rotate the HBA super capacitor tray down and in to its closed position.  You will hear an audible click when the tray is properly secured to the air baffle.
    8. 

  8. Connect the super capacitor cable to the internal HBA card in slot 11.
    9. 

  9. Install the HBA super capacitor in the chassis.  Apply a recloseable fastener to the underside of the super capacitor.
    10. 

  10. Align the recloseable fastener on the super capacitor with the recloseable fastener on the HBA super capacitor tray and press down.
    11. 

  11. Route the super capacitor cable through the tray wire guide on the HBA super capacitor tray and then connect the super capacitor cable.
    12. 



17. Return the Server to operation.


    

  1. Install the server top cover.
      

    1. Place the top cover on the chassis.  Set the cover down so that it hangs over the back of the server by about 1 inch (25 mm) and the side latches align with the cutouts in the chassis.
      2. 

    2. Check both sides of the chassis to ensure that the top cover is fully down and flush with the chassis.  If the cover is not fully down and flush with the chassis, slide the cover towards the back of the chassis to position the cover in the correct position.
      3. 

    3. Gently slide the cover toward the front of the chassis until it latches into place with an audible click.  As you slide the cover toward the front of the server, the release button on the top of the server automatically rotates downward to the closed position.  Latch the top cover by pushing down on the button until it is flush with the cover and you hear an audible click. An audible click indicates that the cover is latched.
      4. 

    4. Use a Torx T10 screwdriver to turn the release button latch counter-clockwise to the locked position.
      5. 

    2. 

  2. Return the server to it's normal operating position within the rack.
    3. 

  3. Remove any anti-static measures that were used.
    4. 

  4. Reconnect the data cables to the server and reconnect the power cords to the server power supplies.
    5. 

  5. Power on server. Verify that the Power/OK indicator led lights steady on.
    6. 



18. Set the system serial number/fruid data if needed.


    

  1. The motherboard is not the primary fruid container in this server so when it is replaced you should not normally need to fix the serial number information.
    2. 

  2. login to the ILOM as root and then enter the restricted shell to check the fruid values. Follow the example below to enter restricted shell and use the showpsnc command:   
    

    -> set SESSION mode=restricted

    WARNING: The "Restricted Shell" account is provided solely
    to allow Services to perform diagnostic tasks.    

    [(restricted_shell) x7-2L-sp:~]# showpsnc
    Primary: fruid:///SYS/DBP
    Backup 1: fruid:///SYS/MB
    Backup 2: fruid:///SYS/PS0
    

    Element           | Primary           | Backup1           | Backup2
    ------------------+-------------------+-------------------+-------------------
    PPN                 35115426+3+1        35115426+3+1        35115426+3+1
    PSN                 1733XC20D8          0x00000000          1733XC20D8
    Profile             0x00000000          0x00000000          0x00000000
    Product Name        ORACLE SERVER X7-2L ORACLE SERVER X7-2L ORACLE SERVER X7-2L
    RFID SN             341A583DE580000000022ECA 341A583DE580000000022ECA 341A583DE580000000022ECA
    

    [(restricted_shell) x7-2L-sp:~]# exit
    

    

    3. 

  3. When the motherboard is replaced the Backup1 fruid container will likely not match the Primary entry. If it does not you must enter escalation or service mode to fix it (if all three entries match this step is done).
    4. 

  4. Contact the TSC to request an escalation password (service mode will work also if just the copypsnc command ends up needing to be used, if the setpsnc command is needed escalation mode is required.  setpsnc is not covered in this procedure).
    5. 

  5. Provide your TSC contact the output from the following ILOM commands- "version", "show /SYS product_serial_number", and "show /SP/clock". If the product_serial_number information does not give good output then provide the showpsnc output that was seen in step b above as well.
    6. 

  6. The TSC will provide an escalation password that is made up of 32 short words. Follow the example below to create a new user with the 'Service' role assigned. The Service role is required to access service or escalation modes. In the following example we will create an user named 'escuser' with the service role.

    -> cd /SP/users
    /SP/users
    -> create escuser
    Creating user...
    Enter new password: ********
    Enter new password again: ********
    Created /SP/users/escuser
    -> set escuser role=aucros
    Set 'role' to 'aucros'
    -> show escuser
    /SP/users/escuser
    Targets:
    ssh
    Properties:
    role = aucros
    password = *****
    

    7. 

  7. Set the check_physical_presence to false and then exit from the ILOM so that you can login as the newly created user.

    -> set /SP check_physical_presence=false
    Set 'check_physical_presence' to 'false'
    -> show /SP check_physical_presence
    /SP
    Properties:
    check_physical_presence = false

    -> exit
    

    8. 

  8. Login using the escuser login and enter escalation mode using the password that was provided by the TSC.

    x7-2L-sp login: escuser
    Password:

    Oracle(R) Integrated Lights Out Manager
    

    Version 4.0.0.28 r121827
    

    Copyright (c) 2017, Oracle and/or its affiliates. All rights reserved.
    

    Warning: HTTPS certificate is set to factory default.
    

    Hostname: x7-2L-sp
    

    -> cd /SP/users/ecsuser/escalation
     -> set SESSION mode=escalation                            
    Password:**** **** **** **** **** *** *** **** **** **** **** **** **** **** **** **** *** *** **** *** **** **** **** *** **** **** *** **** *** *
    Short form password is:  NOSE HAAG MED 

    [(escalation_mode) x7-2L-sp:~]#
    

    9. 

  9. Use the showpsnc command to confirm the current container values. Confirm that the primary container has a serial number (the value on the PSN line) that matches the system serial number. The system serial number can be checked by comparing to the serial number RFID tag on the front left hand side of the server. After confirming that there is a valid fruid primary use the copypsnc command to write the good data from the primary to the backup1 container on the MB. The following example shows copying from primary to the backup1, but you could also copy from backup2 if needed.
    

    [(escalation_mode) x7-2L-sp:~]# showpsnc
    Primary: fruid:///SYS/DBP
    Backup 1: fruid:///SYS/MB
    Backup 2: fruid:///SYS/PS0

    Element           | Primary           | Backup1           | Backup2
    ------------------+-------------------+-------------------+-------------------
    PPN                 35115426+3+1        35115426+3+1        35115426+3+1
    PSN                 1733XC20D8          0x00000000          1733XC20D8
    Profile             0x00000000          0x00000000          0x00000000
    Product Name        ORACLE SERVER X7-2L ORACLE SERVER X7-2L ORACLE SERVER X7-2L
    RFID SN             341A583DE580000000022ECA 341A583DE580000000022ECA 341A583DE580000000022ECA
    
[(escalation_mode) x7-2L-sp:~]# copypsnc Primary Backup1
    [(escalation_mode) x7-2L-sp:~]# showpsnc
    Primary: fruid:///SYS/DBP
    Backup 1: fruid:///SYS/MB
    Backup 2: fruid:///SYS/PS0

    Element           | Primary           | Backup1           | Backup2
    ------------------+-------------------+-------------------+-------------------
    PPN                 35115426+3+1        35115426+3+1        35115426+3+1
    PSN                 1733XC20D8          1733XC20D8          1733XC20D8
    Profile             0x00000000          0x00000000          0x00000000
    Product Name        ORACLE SERVER X7-2L ORACLE SERVER X7-2L ORACLE SERVER X7-2L
    RFID SN             341A583DE580000000022ECA 341A583DE580000000022ECA 341A583DE580000000022ECA
    
[(escalation_mode) x7-2L:~]# exit

    

    10. 

  10. At this point if all of the fruid containers match and have the correct serial number data this step is done. If more than one of the fruid containers had non-valid entries then the copypsnc command should be used to copy over the valid data to the other container that is not valid. (ie. "copypsnc Primary Backup2" to copy primary to backup2) After confirming all fruid data is correct reset the ILOM to confirm that the fruid data persists through a reboot and remove the escalation user if needed.
    

    -> reset /SP
    Are you sure you want to reset /SP (y/n)? y
    Performing reset on /SP
    ..........

    ***login as the root user again and check the fruid data***

    -> set SESSION mode=restricted

    WARNING: The "Restricted Shell" account is provided solely
    to allow Services to perform diagnostic tasks.

    [(restricted_shell) x7-2L-sp:~]# showpsnc
    Primary: fruid:///SYS/DBP
    Backup 1: fruid:///SYS/MB
    Backup 2: fruid:///SYS/PS0    

    Element           | Primary           | Backup1           | Backup2
    ------------------+-------------------+-------------------+-------------------
    PPN                 35115426+3+1        35115426+3+1        35115426+3+1
    PSN                 1733XC20D8          1733XC20D8          1733XC20D8
    Profile             0x00000000          0x00000000          0x00000000
    Product Name        ORACLE SERVER X7-2L ORACLE SERVER X7-2L ORACLE SERVER X7-2L
    RFID SN             341A583DE580000000022ECA 341A583DE580000000022ECA 341A583DE580000000022ECA
    
[(restricted_shell) x7-2L-sp]# exit

    -> cd /SP/users
    /SP/users
    -> delete escuser
    Are you sure you want to delete /SP/users/escuser (y/n)? y
    Deleted /SP/users/escuser
    

    11. 

  11. If trouble is encountered during any of the steps of accessing escalation mode and fixing the fruid containers please contact the TSC for assistance.
    12. 



19. Make sure to restore the ILOM and BIOS configurations after replacing the motherboard.


    

  1. See the ILOM Administrator's Guide for Configuration and Maintenance Firmware Release 4.0.x for instructions:
      

    1. Restore the BIOS configuration https://docs.oracle.com/cd/E81115_01/html/E86149/z40001541481533.html#scrolltoc.
      2. 

    2. Restore the ILOM configuration https://docs.oracle.com/cd/E81115_01/html/E86149/z40048b81489452.html#scrolltoc.
      3. 

    2. 



 


How to verify the Motherboard is working properly.

     1.  Log into ILOM to confirm if motherboard status is working properly.

Sample


-> show /SYS/MB

/SYS/MB
Targets:
BIOS
CPLD
FM0
FM1
FM2
FM3
M2R0
M2R1
NET0
P0
P1
PCIE2
PCIE7
PCIE10
PCIE11
T_IN_ZONE0
T_IN_ZONE1
T_IN_ZONE2
T_IN_ZONE3
T_OUT_ZONE0
T_OUT_ZONE1
T_OUT_ZONE2
T_OUT_ZONE3


Properties:
type = Motherboard
ipmi_name = MB
fru_description = ASM, MB MECH, X7-2L
fru_manufacturer = Oracle Corporation
fru_part_number = 7335280
fru_rev_level = 06
fru_serial_number = 465136N+1733RD0039
fru_macaddress = 00:10:e0:c3:dd:6a
fault_state = OK
clear_fault_action = (none)


Commands:
cd
set
show


->






    2.  Check ILOM event log to see if any errors related to the motherboard.


-> show /SP/faultmgmt
-> show /SP/logs/event/list


 


OBTAIN CUSTOMER ACCEPTANCE
 
 WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
 
 Boot up system and verify full functionality.
 
 REFERENCE INFORMATION:


Oracle Server X7-2L Documentation:
https://docs.oracle.com/cd/E72463_01/index.html


Oracle Integrated Lights Out Manager (ILOM) 4.0 Documentation:
https://docs.oracle.com/cd/E81115_01/index.html


Otube video:
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MP4:
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