| Asset ID: |
1-71-2340750.1 |
| Update Date: | 2018-05-01 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2340750.1
:
How to Troubleshoot Alarm 0539 "Ethernet Interface Down" on an IPSG/SLIC Card’s FC Port?
| Related Items |
- Oracle Communications EAGLE (Hardware)
- Oracle Communications EAGLE (Software)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
|
In this Document
Created from <SR 3-16427157921>
Applies to:
Oracle Communications EAGLE (Software) - Version EAGLE 46.3 and later
Oracle Communications EAGLE (Hardware) - Version EAGLE 46.0 to EAGLE 46.0 [Release EAGLE 46.0]
Information in this document applies to any platform.
Goal
How to troubleshoot alarm 0539 "Ethernet Interface Down" on an IPSG/SLIC card’s FC port?
> rept-stat-trbl
…
<CLLI> 17-12-12 20:52:51 <TZ> EAGLE 46.3.1.0.0-68.30.1
…
2682.0539 ** DLK 3303,A1 IPSG Ethernet Interface Down
…
> rept-stat-card:loc=3303:mode=full
...
<CLLI> 17-12-12 20:50:52 <TZ> EAGLE 46.3.1.0.0-68.30.1
CARD VERSION TYPE GPL PST SST AST
3303 138-029-000 SLIC IPSG IS-NR Active -----
ALARM STATUS = * 0581 Loss of Heartbeat
BLSLC32 GPL version = 138-029-000
IMT BUS A = Conn
IMT BUS B = Conn
CLOCK A = Active
CLOCK B = Idle
CLOCK I = Idle
MBD BIP STATUS = Valid
MOTHER BOARD ID = SLIC
DBD STATUS = Valid
DBD TYPE = None
DBD MEMORY SIZE = 16384M
HW VERIFICATION CODE = ----
CURRENT TEMPERATURE = 41C (106F)
PEAK TEMPERATURE: = 44C (112F) [17-10-29 21:52]
...
IPLNK STATUS
IPLNK IPADDR STATUS PST
A xxx.xxx.xxx.xxx UP IS-NR
B xxx.xxx.xxx.xxx UP IS-NR
FCLNK STATUS
A1 xxx.xxx.xxx.xxx DOWN OOS-MT <- Alarm 0539 “Ethernet Interface Down”
B1 xxx.xxx.xxx.xxx UP IS-NR
Solution
The steps to troubleshot alarm 0539 "Ethernet Interface Down" on an IPSG/SLIC card’s FC port are:
1) Verify that affected card’s adapter is inserted into Eagle backplane, that RJ45 connector is inserted properly on its adapter and at PIC switch’s port, and also verify RJ-45 to RJ-45 UTP cable’s physical condition.
2) Identifying faulty PIC Switch Port: Move the cable that comes from IPSG/SLIC card’s affected FC port to a free PIC Switch port.
3) Identified faulty cable: Swap cable IPSG/SLIC card’s FC port A1 with port B1 on both sides, at PIC switches and Eagle backplane’s adapters; then check if the affected FC interface/port is still down or if the other FC interface/port is down now.
4) Identify faulty adapter: Change involved adapter by a spare one, it must have P/N 830-1102-03.
5) Identify faulty card: Replace affected SLIC card part by a spare one.
References
<NOTE:1597048.1> - Oracle Documentation Links
Attachments
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