OCEEMS License File Not Accepting with ERROR CODE 503

Asset ID:	1-71-2333714.1
Update Date:	2017-12-04
Keywords:

Solution Type Technical Instruction Sure

Solution 2333714.1 : OCEEMS License File Not Accepting with ERROR CODE 503

Applies to:

Oracle Communications EAGLE (Software) - Version E5-MS 46.0 and later
Tekelec

Goal

While installing a E5-MS server, when introduce the license ERROR CODE 503 is presented as seen below:

Press 1 to provide the User Name and License File path
2 to Exit
Choose an Option :: 1

Enter User Name : OCEEMS USER

Enter The License File path : /root/E5MS/LicenseFile.xml
ERROR CODE : 503
Enter a proper OCEEMS license file
Please contact

Oracle
5200 Paramount Parkway,
Morrisville, NC 27560 USA
Phone: +1-919-460-5500
Fax : +1-919-460-0877

Solution

Resolve this issue in following order:

Check if the license file has correct per permissions:

ls -al /root/E5MS/LicenseFile.xml

Usually it is assigned permissions to user root only and from OCEEMS release 46.3 can also use a non-root user.
Change the xml file name to simple name e.g. license46-3.xml
Request a new license file.

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