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In this Document

Goal

Solution

References

Applies to:

Goal

All Gen8 and Gen9 Blade and Rack Mount Servers have a critical iLO4 firmware issue (in versions below 2.54) that can result in the iLO4 becoming unusable and unrecoverable. This issue may also trigger the server to reboot and can cause other related issues.

Solution

If your Oracle HP GEN 8 or GEN Blade/Server is running iLO firmware version below 2.54 and you purchased your HP Blade/Server from Oracle, you should read & follow procedures detailed in CGBU Firmware Workspace: HPFupReleases site. This site is only available to customers who have purchased HP HW from Oracle or Oracle Employees who have requested access.

The procedures found in the link mentioned above, should be used to upgrade the iLO4 firmware to a version that does not cause the issues described in the Goal section of this document. These procedures include steps to reformat the iLO4 NVRAM device.

For servers not purchased from Oracle, please consult the following advisory from HP for instructions on how to obtain and upgrade the iLO4 firmware to version 254 or greater: HP Advisory Document ID: c04996097

Additional Documentation for the HP iLO4 firmware issue can be found in MOS:

• Oracle Communications Tekelec Platform Hardware - Product Change Notice (PCN) can be found in the Oracle Communications Life Cycle Notifications for Tekelec-Based Products (Doc ID 2180507.2) listed under Hardware Notifications and Oracle Communications Tekelec Platform Hardware. PCN 170814-1452 - Platform_HP_iLO4_FW_FINAL_Rev002_170814_1452.pdf
• HPE iLO4 firmware 2.55 reference/download site
• This issue is documented in bug 25305878
• For firmware, the compatibility is compared with respect to the hardware and/or platform versions. This information is available in Firmware Upgrade Pack (FUP) Release notes. For example, see the “Firmware baselines and Exceptions” section in FUP 2.2.12 release notes found in E87831 Doc
• HP Troubleshooting Guide - Doc ID 1902526.2
• Determining Firmware Version On Server (Doc ID 2214820.1)

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