| Asset ID: |
1-71-2306954.1 |
| Update Date: | 2017-09-18 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2306954.1
:
High CPU Usage On SOAM Servers Because Of "cmsoapa" Process
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec DSR
|
In this Document
Created from <SR 3-15400226421>
Applies to:
BNS Platform Hardware - Version DSR 5.0 and later
Information in this document applies to any platform.
Goal
How to resolve high CPU usage on SOAM servers caused by cmsoapa process.
Solution
- Restart the cmsoapa process by performing the following on the SOAM:
pm.kill cmsoapa
- Verify that cmsoapa successfully exits by using command below:
pm.getprocs
- If process does not exit after 2 minutes, do the following to restart cmsoapa process:
pm.kill -9 cmsoapa
References
<BUG:24360845> - CMSOAPA USING 100% CPU UTILIZATION
<NOTE:2291717.1> - Diameter Signaling Router (DSR) : High CPU Utilization in SOAM due to IDIH
<NOTE:2214161.1> - Peak CPU Utilization Measurements Regularly Hit 100% For OAM Servers
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