MaxRep: How to Remove and Replace a Hard Disk Drive in a MaxRep3 Engine

Asset ID:	1-71-2272339.1
Update Date:	2017-06-19
Keywords:

Solution Type Technical Instruction Sure

Solution 2272339.1 : MaxRep: How to Remove and Replace a Hard Disk Drive in a MaxRep3 Engine

Applies to:

Pillar Axiom Replication Engine (MaxRep) - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

The purpose of this document is to outline the steps required to replace a MaxRep3 Hard Disk Drive (HDD).

Solution

DISPATCH INSTRUCTIONS

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:

Product knowledge, MaxRep3 Engine

TIME ESTIMATE: 30 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

What: A MaxRep3 Engine HDD has failed and needs to be replaced.

Where: An amber fault LED will be lit on the problem HDD.

Why: The HDD has failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?

There are 2 sets of mirrored pairs in the MaxRep3 Engine. The drives in slots 0 and 1 (bottom left) are a mirrored pair of the boot image and drives in slots 2 & 3 are a mirrored pair of the replication space.

NOTE: Please review the Knowledge Document 1942676.1 FS System: How to Disable Call Home to Prevent Automatic Service Request ASR Generation before proceeding with the procedure below. The steps contained therein are provided to allow an Administrator to de-activate a particular ASR enabled array while performing maintenance or troubleshooting. This will prevent any additional Service Requests from being created unnecessarily.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

Disable Call-Home to prevent spurious alerts (see Document 1942676.1 FS System: How to disable Call Home to prevent Automatic Service Request ASR Generation).
Use ESD precautions.
Remove the air filter door by pushing the two green tabs in front and rotating the door downwards.
Visually inspect the the 4 HDDs for the fault LED.
Remove the defective HDD:

Press the release button to disconnect the HDD from the backplane and expose the extraction lever.
Rotate the extraction lever outwards and to the right to remove the HDD.

Install the replacement HDD:
1. Press the release button on the replacement HDD to expose the extraction lever.
2. Insert replacement HDD into the drive slot previously occupied by the failed HDD until the extraction lever begins to close.
3. Close the extraction lever to secure the HDD in the MaxRep 3 Engine chassis.
Re-install the air filter door by inserting the two tabs on the bottom into their corresponding slots in the chassis and tilting upward.
When finished, re-enable Call-Home.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Confirm that the replacement HDD was successful - the amber fault LED on the HDD will be off and green activity LED will blink as the data is copied over from the surviving mirror.

REFERENCE INFORMATION:

From the Oracle Help Center: http://docs.oracle.com/en/storage/#fla select the Oracle MaxRep for SAN Documentation Library for more information.

References

<BUG:26183507> - HDD FAILURE IN MAXREP3 ENGINE IS NOT REPORTED PROPERLY

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