Hpacuclistatus Alarm On DSR Server Alarm ID EVENT

Asset ID:	1-71-2259586.1
Update Date:	2017-04-26
Keywords:

Solution Type Technical Instruction Sure

Solution 2259586.1 : Hpacuclistatus Alarm On DSR Server Alarm ID EVENT_NUMBER: 32333

Applies to:

BNS Platform Hardware - Version DSR 5.0 and later
Information in this document applies to any platform.

Goal

How to address the following alarm

TIMESTAMP: 2016-04-21 19:50:47.383 EDT
NETWORK_ELEMENT: SOAM_Site
  SERVER: server-name
  SEQ_NUM: 7568
  EVENT_NUMBER: 32333
  SEVERITY: MAJOR
  PRODUCT: TPD
  PROCESS: cmplatalarm
  TYPE: PLAT
  INSTANCE:
  NAME: HP hpacucliStatus utility problem
  DESCR: HP hpacucliStatus utility problem
  ERR_INFO:
  GN_WARNING/WRN Platform detected an error condition [cmplatalarm.cxx:194]
^^ Additional details captured in /var/TKLC/log/syscheck/fail_log (timestamp: 1492644647) [cmplatalarm.cxx:198]
^^ [14689:cmplatalarm.cxx:200]

  SECS: 1492644647
  USECS: 383000
  CISECS: 1492644647
  CIUSECS: 383000
  ID: 0

Solution

Run syscheck on the server reporting the error:

[admusr@server-name ~]$ sudo syscheck
Running modules in class disk...
* hpdisk: FAILURE:: MAJOR::3000000200000000 -- The hpacucliStatus utility needs intervention.
* hpdisk: FAILURE:: Failure message: The HP disk status is stale, and server has been up longer than 600
One or more module in class "disk" FAILED

If the output is as shown above then perform a reboot of the server to address the issue as follows:

On the NOAM GUI go to
Main Menu: Status & Manage -> HA and set the Max HA Role of the server in question to standby.

Then go to Main Menu: Status & Manage -> Server and reboot the server.

Don't forget to go back to Status & Manage -> HA and return Max HA Role to active after reboot is complete.

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