Oracle Communications Policy (PCRF): Syscheck Does Not Detect Any Condition Error and Showing All of Status as Normal.

Asset ID:	1-71-2237260.1
Update Date:	2018-03-01
Keywords:

Solution Type Technical Instruction Sure

Solution 2237260.1 : Oracle Communications Policy (PCRF): Syscheck Does Not Detect Any Condition Error and Showing All of Status as Normal.

Applies to:

Oracle Communications Policy Management - Version POLICY 9.7.4 and later
Information in this document applies to any platform.

Goal

On : POLICY 9.7.4 version, Wireless (Production)

Regarding syscheck

We got an alarm of disk controller condition failure however syscheck doesn't detect any condition error and showing all of status as normal.

Do you have any idea about this??
================================
# hpssacli ctrl all show config detail

Smart Array P220i in Slot 0 (Embedded)

~~~
  Cache Status Details: Cache disabled; battery/capacitor failed to charge to an acceptable level
  Cache Ratio: 25% Read / 75% Write
  Drive Write Cache: Disabled
  Total Cache Size: 512 MB
  Total Cache Memory Available: 304 MB
  No-Battery Write Cache: Disabled
  Cache Backup Power Source: Capacitors
  Battery/Capacitor Count: 1
  Battery/Capacitor Status: Failed (Replace Batteries)
  SATA NCQ Supported: True
  Spare Activation Mode: Activate on physical drive predictive failure
~~
======================
================================
[root@HyeHwa1-MPE5-B ~]# syscheck
Running modules in class disk...
  OK

Running modules in class hardware...
  OK

Running modules in class net...
  OK

Running modules in class proc...
  OK

Running modules in class system...
  OK

LOG LOCATION: /var/TKLC/log/syscheck/fail_log
=====================================

Solution

ISSUE:
syscheck doesn't detect any condition error and showing all of status as normal.

ROOTCAUSE:
There is a bug in the newer TPD version after upgrade. The bug number is 24811236 . Engineering team has planned to fix it in TPD version 7.4 or 8.0.

WORKAROUND:
NA

FIX:
Engineering is still trying to figure out in what release to merge this TPD fix with. I will update once this information is available.

References

<BUG:24811236> - THE SYSCHECK HPDISK TEST DOES NOT HANDLE SPACES IN THE DISKCTRL OUTPUT.
<BUG:25295851> - SYCHECK OUTPUT DOES NOT DETECT HW ISSUE

Attachments

This solution has no attachment