How to Replace an Oracle Server X5-8 Internal RAID HBA Card [VCAP]

Asset ID:	1-71-2235588.1
Update Date:	2018-05-15
Keywords:

Solution Type Technical Instruction Sure

Solution 2235588.1 : How to Replace an Oracle Server X5-8 Internal RAID HBA Card [VCAP]

Applies to:

Oracle Server X5-8 - Version All Versions and later
x86_64

Goal

How to Replace an Oracle Server X5-8 Internal RAID HBA Card.

Solution

Video - Oracle Server X5-8 Replacing a HBA (04:36)

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Oracle Server X5-8 Training

TIME ESTIMATE: 45 minutes

TASK COMPLEXITY: 1

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: An Oracle Server X5-8 Internal RAID HBA Card needs replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

This is a cold-service component. Disconnect the AC power cables from the server before performing this procedure.

A data backup is not a prerequisite but is a wise precaution.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Reference Doc:
Oracle Server X5-8 Service Manual
http://docs.oracle.com/cd/E56301_01/html/E56311/index.html

Oracle Server X5-8 System Module (SMOD) Overview
http://docs.oracle.com/cd/E56301_01/html/E56311/gnsfb.html#OSXSMgnzll

Oracle Server X5-8 SAS Host Bus Adapter (HBA) Card Overview
http://docs.oracle.com/cd/E56301_01/html/E56311/gnsfb.html#OSXSMgnshr

Oracle Server X5-8 Servicing SMOD Components video
http://docs.oracle.com/cd/E56301_01/videos/E68597/x5-8_smod_overview.html

The server requires one internal HBA for the externally-accessible SAS (or SATA) SMOD server storage drives. The HBA is installed in a riser slot on the underside of the SMOD motherboard and connected to the backplanes by two mini-SAS4I connector cables. The card is accessible by turning over the SMOD.

How to Remove the SAS HBA Card

1. Prepare the server for cold service.

2. Access the rear of the server.

3. Label and disconnect all cables from the SMOD.

4. Disengage the SMOD from the server midplane.

A. To Unlock the SMOD handles, squeeze together the release latches on the end of both handles. The unlocking action is accompanied by an audible click.

B. To disengage the SMOD from the server midplane, simultaneously, rotate both handles downward toward their fully open positions. This action disengages the connectors on the SMOD from the connectors on the server midplane.

Caution - Physical harm or component damage. Do not use the SMOD handles to remove the SMOD from the server.

5. To remove the SMOD, grab it by it's sides and slide it out of the server.

6. Set the SMOD on a flat surface with the front side facing toward you.

Caution - Component Damage - SMOD components are extremely sensitive to electro-static discharge. Wear a wrist strap and use an anti-static mat.

7. Close the SMOD handles.

8. Rotate the SMOD 180 degrees so the back (connector) side is facing toward you.

9. Turn the SMOD upside down and locate the HBA. The HBA is located inside the SMOD and is accessible through the upward-facing opening on the right side.

Note - The connector (back) side of the SMOD should still be facing you.

10. Disconnect the ESM extension cable from the HBA.

11. To unlock the HBA card, rotate the green release handle out and then downward. The handle is on the right (vertical) side of the SMOD. To access it, you might need to push it outward from the inside.

12. To disconnect the HBA card from its connector on the SMOD motherboard, pull the card toward you. Two cables with mini SAS4I connectors connect the HBA to the storage drive backplane.

Note - The two storage drive backplane cables are still attached to the card.

13. Carefully lift the card up, and pull it slightly away from the SMOD until the SAS cable connectors are visible.

14. Disconnect the SAS cables from the card.

Note - Do not disconnect the cables from the SMOD.

15. Remove the HBA card from the SMOD and place it on an anti-static mat.

How to Install the SAS HBA Card

16. Position the HBA card with the component side facing upward and the edge connector pointed away from you.

17. With the SMOD positioned upside down and the back (connector) side facing you, orient the HBA card in the opening on the right.

18. Ensure that the two backplane cables are routed under the support bracket on the bottom of the SMOD.

19. Connect the cables to the connectors on the HBA card. Note the cable on the right side should connect to the adapter connector closest to the HBA PCI slot connector. The cable on the left should connect to the connector closest to the top of the card or outside edge.

20. Lower the card and align its edge connector with the PCIe slot on the SMOD motherboard.

21. To install the HBA card, push it into the slot and To lock the card, rotate the green locking lever upward.

22. Rotate the lever inward so it tucks inside the SMOD frame and does not extend outward.

23. Ensure that the cables pass through the cable guides on the edge of the SMOD.

24. Connect the ESM extension cable to the connector on the HBA.

How to Install the SMOD

25. Ensure that the handles on the SMOD are in their fully open position.

A. To unlock the SMOD handles, squeeze together the release latches on the end of both handles. The unlocking action is accompanied by an audible click.

B. To open, rotate both handles downward until they are at a 90 degree angle to the SMOD (fully-open position).

Caution - Physical harm or component damage. Do not use the SMOD handles to install the SMOD into the server.

26. Orient the SMOD with the handles facing away from the server and the connectors facing toward the open slot in the server. The handles should be at the bottom front and the disks should be at the top front.

27. Align the SMOD in the slot.

28. Slide the SMOD into the slot until it stops. This leaves the SMOD protruding slightly from the back of the server. Do not attempt to push the SMOD inward beyond this point.

29. To install the SMOD, simultaneously rotate both handles upward until they lock into place. This action draws the SMOD inward engaging the SMOD connectors with the connectors on the server midplane.

Caution - Pinch point. When operating the lever, keep your fingers clear of the back side and hinged end of the lever.

30. Connect the cables to the SMOD.

31. Return the server to operation. Verify that the Power/OK indicator LED lights steady on.

32. Verify the SAS HBA firmware level during BIOS initialization and if down revved update the firmware via the internal Oracle System Assistant (OSA) stick or via bootable OSA image mounted remotely.

How to verify the SAS HBA Card is working properly.

Access the SP via web browser and open HOST/console window. Power on the server and monitor the BIOS initialization screens to verify the HBA is visible. Ensure the system is bootable and can see all disks.

Example

LSI MegaRAID SAS-MFI BIOS
Version 6.17.04.2 (Build June 17, 2014)
Copyright(c) 2014 LSI Corporation
HA -0 (Bus 3 Dev 0) LSI MegaRAID SAS 9361-8i
FW package: 24.3.0-0083

Battery Status: Fully charged
PCI Slot Number: 0

ID LUN VENDOR    PRODUCT                     REVISION            CAPACITY
-- --- ------    -------                     --------            --------
       LSI       LSI MegaRAID SAS 9361-8i    4.230.40-6250      512MB
20 0   HGST      H101212SESUN1.2T            A690                1144641MB
21 0   HGST      H101212SESUN1.2T            A690                1144641MB
22 0   ATA       ITVSC2BA3SUN400G            0270                381554MB
   0   LSI       Virtual Drive               RAID0               1143455MB
   1   LSI       Virtual Drive               RAID0               1143455MB
   2   LSI       Virtual Drive               RAID0               380516MB
3 Virtual Drive(s) found on the host adapter.

3 Virtual Drive(s) handled by BIOS
Press <Ctrl><H> for WebBIOS or press <Ctrl><Y> for Preboot CLI

Check ILOM event log to see if any errors exist.

faultmgmtsp> fmadm faulty

Example

-> start /SP/faultmgmt/shell
Are you sure you want to start /SP/faultmgmt/shell (y/n)? y

faultmgmtsp> fmadm faulty
No faults found

-> show /SP/logs/event/list

Check Solaris FMA info to see if any errors exist.

Example

fmadm faulty -a
STATE RESOURCE / UUID
-------- ----------------------------------------------------------------------

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Boot up system and verify full functionality

REFERENCE INFORMATION:
Oracle Server X5-8 Documentation
http://docs.oracle.com/cd/E56301_01/index.html

Oracle Server X5-8 Servicing SMOD Components video
http://docs.oracle.com/cd/E56301_01/videos/E68597/x5-8_smod_overview.html

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