Big Data Appliance X3-2 Full Rack
 
Big Data Appliance X3-2 Hardware
 
Big Data Appliance X5-2 Starter Rack
 
Big Data Appliance X5-2 Full Rack
 
Big Data Appliance X3-2 In-Rack Expansion
 
Big Data Appliance X4-2 Hardware
 
Big Data Appliance X4-2 Full Rack
 
Big Data Appliance X5-2 Hardware
 
Big Data Appliance Hardware
 
Big Data Appliance X4-2 Starter Rack
 
Big Data Appliance X4-2 In-Rack Expansion
 
Big Data Appliance X5-2 In-Rack Expansion
 
Big Data Appliance X3-2 Starter Rack
 
Big Data Appliance X6-2 Hardware
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: x64-CAP VCAP
 

Applies to:

Goal

How to Replace a Big Data Appliance Faulty Internal USB Drive

Solution

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?: BDA Trained

TIME ESTIMATE: 60 Minutes
TASK COMPLEXITY: 2

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: A faulty internal USB drive in a Big Data Appliance Server Node has been diagnosed as needing replacement.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:

The instructions below assume the Customer system administrator is available and working with the field engineer onsite to manage the host OS and BDA services. They are provided here to allow the FE to have all the available steps needed when onsite, and can be done by the FE if the customer system administrator wants or allows or needs help with these steps.

The server that contains the faulty internal USB drive should have its services offlined and system powered off. The Customer’s system administrator should shutdown the server node and BDA services following the shutdown instructions for Big Data Appliance detailed in MOS Note 2099858.1

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

1. Slide out the server for maintenance.

Do not remove any cables prior to sliding the server forward, or the loose cable ends will jam in the cable management arms. Take care to ensure the cables and Cable Management Arm is moving properly. Refer to Note 1444683.1 for CMA handling training.

2. Disconnect the AC power cords.

3. Unlatch and slide off the top cover of the server.

4. Remove the internal USB drive from the server:

Remove and replace the USB thumb drive from the internal USB port.

BDA (V1) Server Nodes based on Sun Fire X4270M2 - the internal USB drive is located between the coin cell battery holder and the PCI Riser 2 slot, near the rear of the PCI Riser in slot 2. The PCI Riser in slot 2 should not need removal but may be removed for easier hand access.

BDA X3-2 and X4-2 Server Nodes based on Sun Server X3-2L and Sun Server X4-2L - this is located on the system board assembly's Rear I/O Board between PCIe slots 3 and 4 and are mounted vertically close to the rear of the chassis. Insert the USB stick in the left-most internal USB slot (as viewed from the rear).

BDA X5-2 and X6-2 Server Nodes based on Oracle Server X5-2L and Oracle Server X6-2L - this is located in the middle of the system board assembly's Rear I/O Board between PCIe slots 3 and 4, and are mounted horizontally close to the middle of the board and metal bracket. Insert the USB stick in the lower-most internal USB slot.

5. Install the top cover

6. Install the AC power cords

7. Slide the server back into the rack.

OBTAIN CUSTOMER ACCEPTANCE

- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. Once the ILOM has booted you will see a slow blink on the green LED for the server. Press the power button on the front of the server to power on the unit.

2. After the OS has booted, login to the OS with ‘root’ privilege.

3. Verify the new internal USB drive is seen by the OS:

4. Re-create the BDA contents on the new Internal USB drive:

Note: ‘bdaredousb’ was first shipped with BDA image 4.x. The version of BDA image can be checked with ‘imageinfo’. If ‘bdaredousb’ is not included in the BDA image currently in use, then a copy can be obtained by requesting it from the SR owner, or from MOS Note 1900993.1.

5. Verify the new Internal USB drive is seen by the BDA software and valid:

This should return OK.

6. Once the hardware is verified as up and running, the Customer's system administrator will need to verify the BDA services are up following the startup procedures for Big Data Appliance detailed in MOS Note 2099858.1

References

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